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Hi @Creative_Elsa I've read all the comments here and understand our players' frustration. I held back for a long time because I didn't want to add fuel to the fire. But today I had to say something.

And please excuse the fact that no Community Manager has responded yet. They're all incredibly busy, and players obviously can't see that.

I took a screenshot before the cleanup, and you can see that losing so many badges really affected me too.

If you go to my current profile, please subtract the last 3 badges (because I only received them after the cleanup) to find out how much I've lost. I play ALL King games and have always participated when there were badges to be won.

I urge you all to trust our community managers. They know far more than we moderators do and invest a great deal of time to keep our community alive. 😅

I'm sure a community manager will respond in this thread soon. 🙋‍♀️

Have posted fresh entries of Candy Crush Saga,

Candy Crush Soda,

Bubble Witch 3

and Candy Crush Jelly.

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My entries 💐

Thank you @DieOmimi for taking the time to explain this to us. As much as I appreciate your analogy I'd like to know why you, as a GM, is posting this explanation instead of a CM? We had a CM post this message on April 2nd. Today is April 15th. So it takes 13 days for somone to respond here and offer this analogy, which makes sense, but not one single CM had the time to give us this information up until now. If I was a new community member then I would have read all the responses from the community members, yet not understanding why no one in charge is answering these members. But as a long time community member it's a poor excuse that not one of them could come here and give us an answer, similar to your analogy.

So, I thank you from the bottom of my heart and really appreciate the time and effort you took to write all that you did. I could write more but why bother?