Game getting stuck/ freezing on a Vine level

Linsus

Linsus

I tried to open game again and got this. The whole game froze 

Linsus

I tried to open game again and got this. The whole game froze 

Linsus

And again game stuck and lost 2 lives and daily box bonus. Thanks 

Linsus

Level 216

Crazy Cat Lad

Ouch! That was not pawsome!

This issue has been reported to the game studio.

Thanks for your patience! 

Belcarneirodacunha

It's one of those witch the monkey has to "climb" the branches, but once the way is clear they don't move and we lose the match...

Crazy Cat Lad

Hi @Belcarneirodacunha and welcome to our Community!

This issue is being looked into and hopefully fixed shortly.

It should not happen every time you play the level though, so you can still pass the Vine levels even though you need to quit and start over again.

Let me know if you have any questions or if the issue weren't the same as above.

🐈🐕💛

viviane_fox

I am seeing the same symptoms  — no new blocks falling, monkeys stuck — on level 312. It does not happen every time, but there is a particular configuration of pets + vines when it always does. Exiting the level resets things.

I’m guessing that it’s the same underlying issue? Thanks!

Crazy Cat Lad

Hi @viviane_fox and welcome to our Community!

Yeah, this is the same issue and the Game Studio is looking into this. 

I will post any update on this here as soon as I have any news. Meanwhile the only option is just to restart the game I'm afraid. 

Hopefully it will be fixed soon!