Games/ Support

How do I get gold bars I paid for but didn't receive?

BlueroserayquazaBlueroserayquaza Posts: 1 Newbie
in Support
What do I need to get my bars credited to my game?
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Answers

  • PummyRajPummyRaj Posts: 13,183 Farm Moderator
    Hello @Blueroserayquaza, Hearty Welcome to the Pet Puzzle section of our friendly King Community :)

    I am very sorry to hear that you have not received the Gold Bars that you have purchased!!  Sometimes, when we turn off our device and turn it on after 2 minutes, it helps!!  Not sure the reason behind it!!!

    If that did not do any help, please contact King Support through this link  https://soporto.king.com/contact

    ** While filling out the form, enter the TOPIC as "Problems with Purchase", and SUBTOPIC as "Purchased Items Not Received"; Then in the provided dialogue box, write briefly about the issue and click on "Submit".

    You should receive an automated response as acknowledgement with a ticket number.  If you have not heard from them within 3 days, send a reply to that email.

    Hoping for the Best!  Have a nice day/evening =)

    ** If you need to write back, please tap on "Type your Comment" box located below!

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