Missing hats and bows that I bought for my pets

tonipet

I’m missing hats and bows that I bought for my pets. I put them on the yellow bird and then they’ll disappear out of my inventory and he will want another item on his head for an extra life that mysteriously disappears too. 

MarkHawk

Hi there tonipet! Welcome to our Pet Puzzle community

Did this happen on other of your pets? You can normally choose to buy other hats for your pets so that they different outfits for variations

tonipet

I can’t dress the yellow bird without losing hats. How do I get the items I’ve already purchased back? 

Crazy Cat Lad

OK, I see. 

Could you first make sure you have the latest update installed so you have all bug fixes in place. 

Then clear the cache and restart the app and see if that helps: 
-On iPhone simply swipe the app up and restart the device
-On Android go Settings > Apps > Pet Rescue Puzzle > Clear cache and then tap Force Stop. Finally restart the device. 

If that doesn't help, please reinstall the whole app. 
iPhone/ iPad 
Android

Let me know how if the issue persists or if this helped. 

tonipet

The problem fixed but my wardrobe is still missing. It didn’t replace the missing items. 

Crazy Cat Lad

OK, great that the first issue got fixed! 

Regarding lost items in Pet Home. At this moment there is no fix or a way to restore any hats, rooms or collected pets in Pet Home that you have lost due technical issues. I'm afraid that you will need to start collecting these again. 

Luckily the Pet Home doesn't affect the main game play, but I understand the disappointment and will pass on the feedback to the Game Studio to see if these could be backed up in some way as the main game. 

Let me know if you have any other questions or issues.