Lost my levels!!!

princessden

I have gotten to over 500, I think 532 or so and I accidentally logged out and when I logged back in I’m at level 1!! How do I fix this?

Crazy Cat Lad

Hi @princessden !

I'm glad to hear that you got it all sorted out already.

If this happens again and you don't get it restored yourself, I can always manually restore the game for you, but as long as you play with the game connected to Facebook or your King account, the levels get saved there and can be restored easily.

PummyRaj

Hello @princessden, Hearty Welcome to the Pet Puzzle section of our friendly King Community

I am sorry to hear that you have lost your level progress in your game!!  Please follow this link to retrieve your levels  https://community.king.com/en/pet-rescue-puzzle-saga/discussion/245389/how-to-get-your-level-and-progress-back#latest

Hope this helps and you will be back to your levels!  Please post back the result by clicking on "Type your Comment" box located below.  

Thank you for posting in the Community!  Have a nice day/evening!

princessden

Hi Pummy,
i did all that stuff and still I’m at the beginning level! I’m not sure it makes a difference but I noticed my game ID is different than what it was last month. **I am not currently using Facebook. I have temporarily deactivated my account a couple weeks ago although that didn’t seem to affect my levels since I was still playing up until yesterday. 

PummyRaj

Hello again @princessden, 

I am sorry to hear that you could not restore your levels and not sure why the link has not worked!!  Let me tag the Community in-charge @Crazy Cat Lad and see if they can help you!
 
They are located overseas and are out of office right now.  They can do something only tomorrow.  Hope it is OK!

And with regards to the game ID, if you are playing through Facebook, it will be different from the King User ID.  And there is a different way to find it.  Also, I am not sure if our ID changes when we reinstall our game App(s)!! 

Here is the link to find your ID through Facebook  --   https://www.facebook.com/help/1397933243846983 

Talk to you soon!  Have a nice rest of the day/evening!

princessden

Thank you Pummy! I’ll wait to see what happens tomorrow 😊

princessden

@Pummy Raj @Crazy Cat Lad after some troubleshooting I finally got all my levels back!! it was crazy to imagine that I would have to start all over from level 1 when Im actually at 536...phew!!

Crazy Cat Lad

Hi @princessden !

I'm glad to hear that you got it all sorted out already.

If this happens again and you don't get it restored yourself, I can always manually restore the game for you, but as long as you play with the game connected to Facebook or your King account, the levels get saved there and can be restored easily.