Any issues? Let us know here!!

DieOmimi

This is also from Cat-13. I copied it here so everyone could see it. 

I'm using my computer also. Both are locked out. I sent e-mails to candycrushjelly@king.com No answer. This is day three.

DeepshikhaSharan

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/1459429#Comment_1459429

Please install the Windows Appmfrom Microsoft Store and log in with the same ID for now. I have mentioned earlier, the Facebook version is suffering from bugs

Cat-13

??????? What app? I'm NOT computer savvy.??

Also I', checking on you Tube and the internet to see if anyone else has been blocked out. People should know how this game is if they do this out of the blue

Cat-13

Hello anyone I need step by step instructions how to get an app . I'm not even sure I want to play this game anymore. It has a lot of faults .Always have to clear things re-start etc... I updated and everything. What is this crap???

DeepshikhaSharan

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/1459616#Comment_1459616

Are you on Windows 10? Or 7?

Cat-13

10

Cat-13

If I go back to day one. and I lose my 3090 set. Are YOU going to put me back at that level again????

Lady_Sarina

G'day @Cat-13

Good Morning to you (For me in my time zone )

Welcome to the Jelly Community!!

Thanks for your enquiry :0) And for the screenshot you took, that really is very helpful, in understanding!!

I have to agree with @headoperations in this case ( he is always great to go to for tips and is very helpful) and I apologise for the confusion.

Yes, the pic you showed is of The Daily Bonus and will appear each day that you play and show your Progression.

If you miss a day, it will start back at day 1 and progress will be lost.

However, this "progress" is only related to The Daily Bonus and not the Main Jelly Board Game. They are completely separate.

So it is okay to press the "back to day 1" button, without it effecting your game. It just means that today you won't get a bonus (no bonus for day 1) and tomorrow you will, and each day that you don't miss, will get the reward also.

You can choose to "revive" and pay the Gold Bar amount, to do so but I would just select the "back to day 1" option and come back tomorrow for the daily reward. Once you click that you will go straight to your game :0)

This is not a Windows 10 issue, nor is it under "investigation". It is not a bug or a bot or a Technical Issue.

To avoid further confusion and misinformation on this issue I will close it however.

Cat-13

Okay lets see what happens because If I hit that button and I have to go back to level 1 I'm hoping you can change the problem. Again let me be clear. I NEVER MISSED A DAY. SO I DONT KNOW WHY THIS SHOWED UP.

Cat-13

Letting everyone know. I hit the button you said and I'm back on. Thank you.