Game is not performing correctly

MaeDae80

I've purchased 50 bars from this game && Royal Championship is taking them and I'm not getting my prizes nor next levels. Keeps cutting off && it's not my internet. Took all my bars and kept me at level 1 I know how to play this game I have done so many times this year. Either give me back my money or my gold bars and fix this game!

Spinnifix

Hello and welcome to our beautiful Community

I'm very sorry for you and would like to help you !!

To get help directly from the game: Go to the settings gearwheel in the game, then tap on the question mark. You'll be directed to the help center. There you look for your problem and follow the steps. If you cannot find the issue or the provided steps don't solve it, then scroll to the bottom of the same help center page and tap on 'Contact us': There you come to the contact form. Please fill in in your language. Please note that everything is spelled correctly (that is important): and send it. You will then receive an automatic email. Please answer to it and describe your request. Submit. And have some patience for the answer. If you don't get an answer after 3 days, please try again.

Please go to buy & gold bars

https://soporto.king.com/contact

Please include your ID number !!

Check App update> Sign out game> Restart device and wait 5 minutes after power on> Open game and sign in. and please clear the cache. If you are on level 1, please play level 1 again and finish, update and clear the cache. Hope that helps!!

Good luck

Spinnifix

Hello, for the newbies I hereby warmly welcome to this community Would like to welcome. Here is a link that will help you further !!! Explore and discover the community, take part in the competitions and post diligently in the different areas. But please stay with the topic, otherwise there could be difficulties. Please also follow the rules in English to post. Then get on your way and I wish you a lot of fun here. We are always happy to answer any questions. Good luck

 I want to help you and navigate you better through the community. 

Here & here is a how-to guide to help you find the different areas in the community! Here you can find all games at a glance. Here you get answers to the most common problems and here you can take part in discussions and competitions to win gold bars for your game.

I wish you a nice day & have fun 😊 I am always available for questions and help.

Please mark me with this @ sign. If the name is displayed, please click on it, it must be highlighted in bold. and I will be notified.  💖