Pay to play for 24 hours

Harrell

Here is my question: if you pay to play for 24 hours, and this was done PRIOR to the update, why are the next challenges locked? I realize you can still play, but I paid to play the game the way it was and not having to wait 2 hours for the next challenge. Part of playing for 24 hours is playing and moving up the challenge, and receiving boosters. I want my gold bars OR my money back that I used to buy the gold bars in order to play.

I know this seems fair and you are not in the fair or honesty business, but you at least owe the people that paid a refund because we paid to play the game as it was and not the way you made it after the update.

Nosi84

Same! I paid to play for 24hrs but still have to wait to play the next level! The amount of greed is astonishing. I will never pay again because what is the point? Extremely disappointed and want my gold bars back.

Freddy_

@Harrell Hi Again, The community can not deal with purchase issues, So you will need to contact customer support for this query

I will also try to find some information regarding the 24h play and the Championship lock and will get back to you when get some news regarding this

For any missing rewards

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

Lady_Sarina

G'day @Freddy_Falkner,

This is really great advice!

Well done and keep up the good work :0)

Allouna76

really we need to email them, so for what the community and all this chat if they do not look into it and reply to us and fix our problem

are we wasting our time even chatting or commenting here!!!

lede12

Wathis games candy crush sagant you refund

lede12

Refund the gold bars in the saga game

Nikolaos_Prodromidis

Hi @lede12 and welcome to our community!

Which game exactly are ypu talking about!

If you speak about Jelly, please explain what exactly your problem is! 🙂