♣♥♠♦Candy Solitaire - Questions & Feedback

QueenB

https://community.king.com/en/Mod-corner/discussion/comment/3286294#Comment_3286294

An update!

The team is looking in to this as there seems to be an issue which they are working on so from next week, players need to make sure they have the latest game app version installed which will take care of this issue.

In the meantime, Racoon will be receiving a compensation but I'm still waiting on it so please ask her to keep an eye on the game 😁

Thank you again for following up 🤗

johamilton

Hi GE's, here are a couple more, yet different problems in the game

You can find them 👇️

Here
Here

If by chance you hear of any fixes on the problems, can you let us know.

I am telling everyone to keep an eye our on updates

Thanks for all you do. I appreciate you 🤗

Colorbomb_Collector

https://community.king.com/en/Mod-corner/discussion/comment/3288868#Comment_3288868

Hey, please advise the players to contact our Player Support team. I checked and I wasn't able to find any tickets raised based on their email addresses.

johamilton

https://community.king.com/en/Mod-corner/discussion/comment/3289108#Comment_3289108

Thank you for your response. I had already told them that, will check back with them 🤗

johamilton

Hi @QueenB and welcome back. Kelly I hope you had a relaxing and fun vacation.🤗

Regarding the internet connection. I do not know if that has been fixed or not, but I had an interesting comment from someone that is from Yemen. He is wondering if this has been fixed and it is just his country that is having the problem with WIFI.

You can find it 👉️Here

I will be leaving in a bit to take Joe downtown to the hospital for a treatment. So will not be able to answer anything for about 1 1/2 hours. 💕

johamilton

Oh one more thing before I dash out the door! Traci @Racoon7 has not received any compensation as of yet 🤗

QueenB

https://community.king.com/en/Mod-corner/discussion/comment/3294338#Comment_3294338

Hi Jo 😃

Thank you so much for the warm welcome and it’s really good to be back 😊
A big thank you as well for keeping an eye on things while I was away, especially for following up with Mo7mmed_G_S and helping him feel supported. You're amazing as always! 💫

I’ll go ahead and handle the player directly from here and keep them updated as best I can. Really appreciate you stepping in and being so thoughtful with your replies.

Talk soon 💕🐝🌹

QueenB

https://community.king.com/en/Mod-corner/discussion/comment/3294367#Comment_3294367

Oh my 😮 thanks for letting me know and I will follow up on this with Support 😉

QueenB

https://community.king.com/en/Mod-corner/discussion/comment/3294367#Comment_3294367

Hi Jo 😃

I just wanted to let you know that we have sent Racoon7 their missing card just now if you could follow up and see if they have received it?

Thank you 🤗

johamilton

Hi @QueenB, by any chance to you know anything about GamePass. I have a member that is asking whey this does not work. You can find the thread Here. She is trying to collect the Sweet Started Pack

🤗