🍬 Candy Crush - Questions & Feedback
Comments
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Thanks a lot for the quick reply, Marina @Lola_Pop (and for the bear hugs😍🥰)
Didn’t we used to have “You saved the game, but not able to retrieve the progress” (something along those lines)?
I am so sorry! I might have forgotten exactly where I saw this option! But, if we have that in the game App Help Center itself, it will be very useful for the players (like below), that experience issues to retrieve saved progress, as the option & steps to reach out the PS team is handy🙏🏼
Shared above link as it is the latest question! I have seen multiple players come in with this issue 👉cannot retrieve game progress (even after logging into their account) after changing their device or reinstalling the game for certain issues!
Can you please think about it🙏🏼
Sending lots of love and also many more bear hugs 🤗🤗😍
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Hi GE team🤗
This is not an issue! But, the player shared their email address in the post! Can you please edit their comment and remove the email address?
Thanks a lot💜
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If players are not able to recover and transfer their progress by following the usual guides
https://community.king.com/en/blog/kb/articles/2390-i-cant-find-my-progress-in-the-game-how-to-retrieve-my-levelsthen the best option is to redirect them to Player Support as it can be investigated further and progress can be restored manually if needed.
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Sharing here as its the main game and we don't know who to tag exactly.
@Lola_Pop @FluffyDinosaur experts? we are seeing things we should not be seeing.
https://community.king.com/en/Mod-corner/discussion/comment/3348300/#Comment_3348300
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Hi @Colorbomb_Collector🤗 Hope you had a great weekend!
We do have an article in the Community to navigate the players to PS team! Hence, I was able to redirect them to you guys!
But, it is not available either in Community's Help Center or in the game Help center! Because of that, I was requesting one of the CMs about it😊
Thanks a lot for providing link for that article🙏 By any chance, do you have that article for CCS as well? The reason is, some players that come in are too blunt & harsh and post mean comments as the link we gave is about a different game (experienced few times🤦♀️)!Also, below text is only for "Soda" game, isn't it?
Note: This option is available only for players using version 1.281 or higher, and who have been active in the game after December 18, 2024.
Once again, Thanks a lot for jumping in to assist me🙏💜1 -
Hello GE team🤗
This player needs your assistance please!
They are reporting that the new lives they have received (from their friends) are disappearing when they click to "Accept"! And, this has been a new thing they are experiencing after downloading latest version!
Can you please pitch in and let them know what to do?
Thank you🍫🍬🍫
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Hello again🤗
This player was experiencing an issue with redeeming their Gift Card and it took a while for me to figure out they just need to log in with the FB account!
But while redeeming, the player did something (I did not understand) and wants your help! Can you please check the comment —> HERE and assist her?🙏
And, this is her game ID numberShe already spent more than a day just to figure out the login to redeem! Hence, I did not send her to PS team as, it will take at least 3 more days🙃
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Hi @PummyRaj
I've replied to this player asking for more information to identify the issue, I'll follow up today when they answer, If they don't answer, please redirect them to player support so one of our colleagues can help them!
Regarding this, I will be happy to help the player ( I've already replied in the thread) , I've checked their account and I can see that a Gift Card was redeemed on Candy Crush Soda Saga, instead of the intended Candy Crush Saga, however to help them, I will need them to open a ticket with Support, once they do, please ask them to share the ticket number so I can assist them directly.
Thank you! Have a sweet day! ⭐️
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Categories
- Candy: QueenB
- Soda: LoFiGummy
- Farm: LoFiGummy
- Candy Solitaire: Snow_Rider
- Jelly: Snow_Rider
- Friends: Snow_Rider
- Pet: Snow_Rider
- Bubble Witch 3: Snow_Rider
- Bubble Witch 2: Snow_Rider
- Farm Super Heroes: Snow_Rider
- Diamond Diaries: Snow_Rider
- Blossom: Snow_Rider
- Pyramid Solitaire: Snow_Rider


