🪄 Catalog Games - Questions & Feedback

DieOmimi

I'm in the same situation as @PummyRaj, I have no friends in any of the catalog games and I can't request or send lives.

This has been going on for many weeks and I am very frustrated about it.

Tetem'

https://community.king.com/en/Mod-corner/discussion/comment/3331677#Comment_3331677

Hi @PummyRaj

I have now reported level 2453 to our team, it does indeed have a lower pass rate.

Tetem'

Hi @PummyRaj and @DieOmimi

I have now reported both issues you guys reported on Candy Crush Friends Saga —Missing events on Windows / unable to send or receive lives— to our team, I will keep you guys updated!

Thank you for all the reports and screenshots shared! 🤗

PummyRaj

https://community.king.com/en/Mod-corner/discussion/comment/3332153#Comment_3332153

Thank you @Tetem' 🤗🙏🏼

Tetem'

Hi again @PummyRaj and @DieOmimi I got an update from our team!

For the issue with the missing events, would you kindly check if you are on the game version: 4.12.0 on Windows. If not, please make sure to update your game and play some levels.

If the events still don't show up for you, please try reinstalling the game, and play some levels!

As for the missing friends issue, we have not been able to reproduce it, it could be due to connection issues 😕

I hope this helps! Have a sweet day!⭐️

DieOmimi

Hi @Tetem' The problems only started when I updated to version 4.12.0. Before that, everything was fine.

I suspect it's a buggy version, like the one on March 4, 2025, look here:

https://community.king.com/en/candy-crush-friends-saga/discussion/489147/events-disappeared-edited-by-cm-fixed

The repair took over a month.

Therefore, I won't reinstall the game. It would only delete my hard-earned boosts, but it won't bring back any events.

Tetem'

Hi @DieOmimi

I understand you don't want to reinstall, but if you would like to try it, you can go ahead and reinstall and let me know if you do lose your boosters.

Have a nice day! ⭐️

DieOmimi

More and more players are reporting the same problems I'm having with the Windows app. All events are gone, and Sweet Streak isn't working. The latest update must have the same bug as it did back in early March.
I doubt a reinstall would help. If someone promises to restore the boosters to all affected players, we can try a reinstall.
These are my hard-earned boosters:

Tetem'

Hi @DieOmimi

Would you kindly share with me the reports you have gathered so far so I can share them with our studio?

In the meantime, I understand that reinstalling is inconvenient due to the loss of boosters that comes with it, would you please try these steps and let me know how it goes?

Please follow the steps described on this page to fix any problems with our game app from Microsoft Store and let me know if the steps do not resolve your issue. ( these are steps for Windows 11, if you are on windows 10 please let me know and I'll share the troubleshooting steps for it)

1. Sign in to your Microsoft account.
2. Update Windows: Go to Settings > Windows Update > Check for updates > Install if available.
3. Update Microsoft Store: Open Microsoft Store > Click your profile icon > App settings > Get updates.
4. Repair the Game: Go to Settings > Apps > Installed apps > Find the game > Advanced options > Repair.
5. Run Troubleshooter: Go to Settings > System > Troubleshoot > Other troubleshooters > Windows Store Apps > Run.

I hope this helps and please let me know how it goes! 🤗

PrettyBubbles

Hi guys the bw2 player here is not getting any response from customer support

They have posted there ticket number 15499020 can someone take a look for him please 💓