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Losing Progress

cbay88
cbay88 Posts: 11

Level 2
edited March 2021 in The Royal Championship

I really wish there was a way to maintain current progress if a connection is lost. I don’t understand why this is even an issue. There have been numerous times when the connection was lost (not my on my end) and I lost my progress and had to start all over.

Comments

  • Spinnifix
    Spinnifix Posts: 25,430

    https://community.king.com/en/blog/discussion/247838/have-you-lost-your-levels-a-guide-on-how-to-keep-your-game-saved#latest

    Hello and welcome to our beautiful community

    Here is a link that might help you. It sounds like you're with FB. Please log in correctly and always save your progress. Please play level 1 again and quit and update and clear the cache.


    Good luck

  • Spinnifix
    Spinnifix Posts: 25,430

     I want to help you and navigate you better through the community. 

    Here & here is a how-to guide to help you find the different areas in the community! Here you can find all games at a glance. Here you get answers to the most common problems and here you can take part in discussions and competitions to win gold bars for your game.


    I wish you a nice day & have fun 😊 I am always available for questions and help.


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  • cbay88
    cbay88 Posts: 11

    Level 2

    @Spinnifix Thanks for your reply. I’m referring to the issues that happen specifically in the Royal Championship platform. No issue with regular game play.

  • Spinnifix
    Spinnifix Posts: 25,430

    Hello, since you didn't exactly define it, I'll give you a player and she can explain it to you better.

    @DieOmimi

  • DieOmimi
    DieOmimi Posts: 41,697

    thanks for tagging me @Spinnifix

    @cbay88 there are very often problems with the internet connection at RC. That's why I don't play it that often anymore, only when I've played all the levels on the main card and I'm at the end of the card.

    When I played RC, it was also the case with me that the game said I had no internet connection and it couldn't give me my win. Also the progress points were not credited, so I could not advance in the ranking. Once it was so bad that I only finished 21st.

    Then I decided to pause for a while.

    Definitely it's not because of my internet connection or my device. I have a very fast internet and a device with good memory.

    So the mistake must be with the game itself, maybe it is too overloaded by the many players in RC. I can't tell you where the mistake is.

    There is a discussion about RC here on the Jelly page. There, players repeatedly report a lack of connection at RC. So we are not alone in doing so. 

    I also read that the studio is working to fix the error. Unfortunately, it does not seem to be succeeding yet. 

  • cbay88
    cbay88 Posts: 11

    Level 2

    Thanks for the info! Glad to know it’s not just me and they are aware of the issue. Hope it gets corrected soon!

  • DieOmimi
    DieOmimi Posts: 41,697

    @cbay88 I've seen in the store of my mobile device that there's an update. According to the reports of the users in the store, the problem should be fixed. 

    Please check if you can update the game. I hope you won't have the problem anymore.

  • cbay88
    cbay88 Posts: 11

    Level 2

    Thanks for letting me know!!!

  • cbay88
    cbay88 Posts: 11

    Level 2
    edited December 2020

    @DieOmimi I have been getting the “no internet access” error message for the past two days any time I try to play Champions. 😡 My internet connection is perfectly fine. I’ve reset my phone, deleted and reinstalled the app, and still nothing. Have you seen anyone else having this issue or know what else I can try to fix it?

Hey! Would you like to give us your opinion?

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