Any new updates on arena being closed??
Level 2
Best Answers
-
Hello Royal Champions,
We understand your frustration, and we'd like to tell you some more about what's happening and what to do if you haven't got access to the Arena at the moment:
- The emails sent by Player Support don't state that the Royal Championship is gone for good; they just say some features may disappear at times, or test groups may be reshuffled. Nothing more. We haven't been informed by the Jelly team about any decision to remove the Championship forever.
- Please don't log out and back in, as this is not working, according to what we've been told by other players
- Also, please don't uninstall and reinstall the app- that's not working either and can cause the loss of Boosters and more
Last but not least: please be patient, we're working with the Studio on this and we'll be able to tell you more soon. You can give us your feedback about this right in this thread, which we're sharing directly with the Jelly team.
Thanks a lot, @Nikolaos_Prodromidis and @Lady_Sarina for all your help with this, and thanks to all our awesome Royal Champions for your understanding!
-
Hello again, everybody!
Yes, we know it can be frustrating, and we're sorry that we cannot give you any more information and that you guys must wait. 😓
This is the real answer, @j387 . It has happened before, that's correct, and it does because these features need some time and some investigations to get better and better.
As the emails say, and as the Jelly team assured us yesterday again, the Royal Championship will reopen soon, so if you could compete before, you'll compete again, most likely. 😊
We'll send your feedback to the Jelly team back in the Studio, so feel free to leave your comments in this thread. Thanks a lot ❤️
Answers
-
-
-
-
-
Yes so apparently they choose different devices from time to time to NOT let you access RC, I know this from emailing them about it a couple of months ago, luckily for me I still have my old device I can still play it on if they choose my new device (this happens at least once a week for me now)! Very frustrating & so today I am playing it on my old device again, paid for 24hr play & oh look "no Internet access" again!!!!!! 😤
