Cezdiamond

Community Manager

Comments

  • Hi Elmira- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your Soda sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)…
    in I signed into facebook and lost my levels and gold, can they be retrieved? Comment by Cezdiamond September 2017
  • Hi sixchai- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have…
    in Lost progress after connecting to Facebook for the first time. Comment by Cezdiamond September 2017
  • Hi Alison- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your device crashing. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android Please also see our list of recommended devices to be sure that yours is fully…
    in Since the update, Everytime I use my candy hammers or switches the game just stops and closes, Help? Comment by Cezdiamond September 2017
  • Hi Thalynn- Welcome to the community. I can see that this post is two weeks old, I hope that you have the latest levels now :-) If not please go to the Google Play store and install the latest game update. Thanks! 
    in Why does it stop at 2530 Comment by Cezdiamond September 2017
  • Hi Shelley- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your game closing down. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android Please also see our list of recommended devices to be sure that yours is fully…
    in Game just closes down Comment by Cezdiamond September 2017
  • Hi Viji- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a…
    in Bumped down from level 450 to level 1 why? Comment by Cezdiamond September 2017
  • Hi Angie- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your magical journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have…
    in Lost Progress BW3, cannot read "replies" Comment by Cezdiamond September 2017
  • Hi Jo- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your magical journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a…
    in lost game data bubble witch 3 saga Comment by Cezdiamond September 2017
  • Hi Phunmie- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your magical journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)…
    in How do I get my lost progress back Comment by Cezdiamond September 2017
  • Hi Psfern- Glad that you managed to get your progress back on your new phone. Sorry that you lost Mighty Mountains. Our feature games do come and go, as we are always trying to keep things fun and exciting. Keep your eyes peeled for the next mini challenge :-) 
    in Lost Progress in Candy Crush with new Iphone Comment by Cezdiamond September 2017
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