Cezdiamond

Community Manager

Comments

  • Hi Brian- Thanks for posting on King Care. I am sorry that you have been experiencing a problem playing Candy Crush Saga on your iPhone. Please could you try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios Let me know how you get on :-) Have a sweet Sunday! 
    in I have not been able to connect to my account to play Candy Crush. I am currently on level 2223. Comment by Cezdiamond July 2017
  • Hi Jen- Thanks for posting on King Care. I am really sorry that you did not receive your rewards :-( I want to make things right again so I will send you a private message to check your account. Please click on the envelope icon in the top right hand corner of your screen.As soon as you get back to me we can get this…
    in Star chaser Comment by Cezdiamond July 2017
  • Hi there- Thanks for posting on King Care. Sorry for the delay in getting back to you. Please click on the settings icon in the bottom left hand corner of the screen. Then select "profile" You should then see the connection method and your player username. Let me know if you still need hand. :-) Have a Magical Sunday! 
    in How can i find my username from my phone? Comment by Cezdiamond July 2017
  • Hi Nivriti16- Thanks for posting on King Care. Please can you check which country your App Store is set to, if your settings are set to the UK this will be why you are not seeing India in the World Tournament :-) Thanks! 
    in World map showing only uk not india Comment by Cezdiamond July 2017
  • Hi Durga- Thanks for posting on King Care. I am really sorry for the delay in getting back to you. Please can you try our troublshooting steps here? https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android Let me know how you get on :-) Have a sweet Sunday! 
    in Unable to connect candy crush saga to my facebook account. Comment by Cezdiamond July 2017
  • Hi June- Welcome to King Care. I am very sorry that you are experiencing a problem with your Gold Bars, these should never go missing. I would like to check your account so I have sent you a private message. Please click on the envelope icon on the top right hand corner on the screen. As soon as you get back to me we can…
    in lost gold Comment by Cezdiamond July 2017
  • Hi Jerzy- Thanks for posting on King Care. I am sorry that you have been experiencing a problem connecting your game to Facebook. Please could you try our troubleshooting steps here? https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android Let us know how you get on. Have a sweet Sunday! 
    in connection with FB Comment by Cezdiamond July 2017
  • Hi Federica- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these…
    in boosters Comment by Cezdiamond July 2017
  • Hi Jz- Thanks for posting on King Care. I am sorry for the delay in getting back to you. Please could you check if you have the sound correctly turned on, for your device and then restart your device. Let us know if you still need a hand :-) Thanks for sharing. 
    in Why doesn't Blossom Blast doesn't play music anymore during the ? Comment by Cezdiamond July 2017
  • Hi there- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading Candy Crush Soda Saga. I can understand your frustration. Let's get you back on track :-) Please can you follow our troubleshooting steps…
    in Candy Crush Saga loads 100% but won't open so I can play Comment by Cezdiamond July 2017
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