Cezdiamond

Community Manager

Comments

  • Hi Koko- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a…
    in I was on level 738 and now it shows back to level 1. Why?? Comment by Cezdiamond February 2017
  • Hi Katherine- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your cute journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have…
    in Progress Comment by Cezdiamond February 2017
  • Hi Sarah- Thanks for posting on King Care. Welcome to the community. I am really sorry that you did not receive your rewards. Let's make things right again! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted…
    in Missing 6hrs Comment by Cezdiamond February 2017
  • Hi J.C- Thanks for posting on King Care. Welcome to the community. I am really sorry it seems that you did not receive your mystery rewards. I can understand your disappointment, let's make things right again. I would like to check the transaction details so I have sent you a private message, please click on the envelope…
    in Purchased mystery boxes Comment by Cezdiamond February 2017
  • Hi Retire- Thanks for posting on King Care. Welcome to the community. I am sorry that you have been experiencing a problem with your iPad freezing. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios It is possible that you may be playing on an older device,…
    in Candy crush saga app on iPad frozen..will not open..said she waiting..waiting for what Comment by Cezdiamond February 2017
  • Hi Helen- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a…
    in Lost levels on Candy Crush Comment by Cezdiamond February 2017
  • Hi connie0811- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)…
    in Help me I lost 600 levels that I completed! Comment by Cezdiamond February 2017
  • Hi Ryan!- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these…
    in How do I get back all of my booster items that I purchased if I upgraded my Android OS? Comment by Cezdiamond February 2017
  • Hi there!- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these…
    in I lost all my boosters. How can I get them back? Comment by Cezdiamond February 2017
  • Hi there!- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these…
    in Boosters and treasure chests Comment by Cezdiamond February 2017
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