Gregg
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Gregg Level 3
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Hi Rrudolphu2, I've made several posts and am awaiting an answer from Elsa or anyone who may have a resolution to this issue...but nothing yet, still experiencing this problem.
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Hi JCLM, You may want to go to the Play Store to ensure you have the most updated copy of the App and also ensure you are playing the game by signing in through Facebook. If you're playing outside of Facebook, I don't believe you'll see the option t…
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Hi Pinkchampers, Same here with tissues issue. I've posted three threads on this, but still no resolution. Hopefully the game team is actually working this. If you do find the thread, I'd be interested in seeing it. I hope Elsa sees this post and re…
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Bill, thanks for your post. Agree that this is very frustrating! I posted yet another new thread entitled: 'Ongoing Issue: "Video Not Available Candy Crush"' Hopefully Elsa will see and respond to this new post. Gregg
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Hi Loremor/Emilia, Elsa never responded to this post. You two are the first...thanks. No resolution yet, same issue as my original post! Emilia, I do not get black screen, but when it doesn't play, I get an error popup window that says, "Video Not A…
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I have been having this same problem since I updated on my Galaxy S5 Neo. Has any solution been found yet? I just created a new inquiry/post regarding this issue entitled, "Still Getting Video Not Available Candy Crush Sega". Feel free to go to t…
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I have been having this same problem since I updated on my Galaxy S5 Neo. Has any solution been found yet? Hi Robert, No, Elsa answered once and has not again. Still an issue. I'm going to post a new inquiry about this.
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Hi Gregg, you are the first player reporting this. Please try it again today to see if it works. It could be the beginning of a new glitch. I will keep my eyes open here for the next couple of days to see if anyone else reports this. Hi Elsa, …
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Hi John, where are you seeing that message? What part of the game is it showing up? I have the same issue. I tried removing, reinstalling game. Removing FB updates and reinstalling them. Clearing history, cookies, caches. Changing video se…
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Hello all, Thank you for your comments. Just to update you all. The game team at Candy Crush are aware of this issue and they are currently looking at what caused it and working on a solution. I don't have a timescale but as before I promise that …
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Hi Adrian, I'm having the exact same issue on my phone. I tried another phone & also tablet, and it works fine on them. I've been trying to pinpoint the issue with no luck. So if you or someone else discovers resolution, please post it. Thanks, …
