Jelly_Jenny

Community Manager

If you've missed out on some of the items a quick reconnect to your Facebook / Kingdom account can help. Otherwise you'll find information about what to do with purchase issues from here: https://goo.gl/MR7Eq9

I can see that my colleague has replied to your email and they're awaiting for your feedback. Let us know if you need any assistance from us and perhaps you'll find this blog post helpful: https://goo.gl/MR7Eq9

If you have a Windows 10 machine you can try the app version which you can download from the Microsoft Store: https://www.microsoft.com/en-us/store/apps/candy-crush-soda-saga/9nblggh1zrpv Just be sure to connect the game app to your Facebook account in order to continue on playing from the correct spot ;) I hope this…

If you're getting a message saying you need to go online to download episodes rest assured we're working on this. Hopefully the next game app version won't have this hitch. But in the meantime try clearing the cache on your Google Play Store in order to get back playing right away: 1) Go to apps and find the app called…

Hi Dennis! You can find instructions on how to ask for a refund here: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1 If you have made the purchase through iTunes (iOS) and you have an issue with their reporting page, please get in touch with Apple support so they can take a closer look.

Not to worry, I've sent you both private messages regarding your game progress issues. You can find the message from the inbox on the upper right corner here in your King Care account. 

If you haven't saved the game through Facebook or Kingdom your game progress can get lost! But let's see what we can do- we have sent you a private message. Check your inbox from the right upper corner. 

Once you climb up on top of Bubblegum Hill you will reign until someone knocks you out. You can then complete the hill again and get a chance to collect more rewards. Good luck! 

You sure can! Here's how to sync your Facebook account with a Kingdom account: https://goo.gl/BroCBb

We have sent you a private message regarding this. You'll find the message from your inbox icon on the top right corner. Thanks!