Jelly_Jenny

Community Manager

Comments

  • Hi @MinkyMike :waving: You will need to sync your King.com account with Facebook first. Here's how to do that. I hope that helps! 
    in How can I transfer my king progress to Facebook? Comment by Jelly_Jenny June 2019
  • Hi @Evan_Lei :waving: Remember that you might need to enable Flash when you're playing the game on King.com. Once a pop up asking for you to allow Flash comes up, allow and then the game should load. If it doesn't, could you send me a screenshot of the game not loading, please? Then I can take a closer look. Thanks :)…
    in Your support page has nothing Comment by Jelly_Jenny June 2019
  • Thanks, @LynneP! I have few questions regarding your player account, so for that I am sending you a private message. You'll find it from the top right corner. :+1:
    in Daily Daisies boosters all lost after playing on new phone Comment by Jelly_Jenny June 2019
  • Hi guys! :waving: If this is happening in Candy Crush Soda Saga, I will go ahead and move this thread to the Candy Crush Soda Saga Community space. Have a great day! 
    in Help! Comment by Jelly_Jenny June 2019
  • Thanks @bwhite! Okay it looks like your game needs to be reset to the correct spot. For that please contact our Player Relations Team here. So that your tickets gets through make sure you select "Problems with game" as your topic and "Game didn't save" as your subtopic. I hope you're back on track really soon! 
    in I suddenly went from level 650 to 4895. Also have thousands of boosters.. help Comment by Jelly_Jenny June 2019
  • Exactly right, @MataiceAlison! In moves levels, using up all the moves while keeping the Bombs above zero is part of the challenge. Sweet :) 
    in Tip for moves level Comment by Jelly_Jenny June 2019
  • Hi @Jellybez I'm sorry to hear about your boosters :( Boosters are saved on your device, so if your device clears out some memory while it was crashing and restarting, your boosters may be lost. But don't worry, to get your purchased items back, please send a message to our Player Relations Team here and they will return…
    in Lost all inventory....help get it back please Comment by Jelly_Jenny June 2019
  • It's hard to say but if you're having issues with playing the game in Facebook, @Shadow1965, I recommend trying out these troubleshooting steps to get back Crushing Candies. I hope that helps! 
    in can not play on facebook Comment by Jelly_Jenny June 2019
  • Hi @Glenice_Hunt :waving: It's hard to say why but I would suggest checking out this post to resolve the issue. I hope that helps! 
    in Why can't I connect to Facebook? Comment by Jelly_Jenny June 2019
  • Hello @edougal01 Champion's Race mentioned here is not yet available for all players. So if you do not see any mentions about the tickets to the Champion's Race, you sadly are not in the group that has the feature yet. But hopefully you will get it soon! 
    in Weekly Race Comment by Jelly_Jenny June 2019
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