Jelly_Jenny

Community Manager

Comments

  • Hi @yoopernurse :waving: Boosters and lives can be reset due to several reasons - as they are items saved locally in your device, they can be reset when your device clears some memory. You will find more details about safeguarding your boosters here. For gifted boosters and lives we recommend using them as you go instead…
    in Help! Comment by Jelly_Jenny June 2019
  • I wasn't able to find any issues with the game from our end but next time you get the pop up for rewards, could you take a quick screenshot of it and I'll take a closer look. Sorry can't help more at this point! 
  • Hi @finchick :waving: Hmmm... you can't move forward or back? Could you send me a quick screenshot of your game map so I can have a clearer idea of what's going on with your game. The key that's set a couple levels ahead of you will fit into a locked box which is even further ahead. If you reach the key and the box during…
  • Hi @vanillacookies17 :waving: Would you mind checking what's your user ID? You'll find it like this. And once you have it, please add it to your reply and @ tag me so I won't miss it :) Thanks! 
  • Thanks for reporting! The level should be fixed during today. :+1:
  • Hi @Peter_Tornaros :waving: Piggy Bank is not available for 100% of the players but be sure to check out these steps to see if you're just not seeing the bank because of a technical issue. I hope you get it soon! 
  • Hi @Mew2 :waving: sorry for the delayed response! Boosters can be reset due to several reasons - as they are items saved locally in your device, they can be reset when your device clears some memory. Find out more about safeguarding your items here. For gifted boosters and lives we recommend using them as you go instead of…
  • Oh okay, thanks for clearing that up! :+1:
  • Hello Diamond Racers :waving: Good news! I'm starting a new Community Race tomorrow! Before the race starts you have time to impact on the level we're going to be racing on. Vote for the level you want to be racing on here. If you have a specific level in mind, go ahead and mention that in the poll comment section. 
  • @Sukanta_Biswas is saying there's no problem - is it for certain that the cherries are not dropping for strategy related reasons? Sukanta if you have any special strategy to share, please share with us so we can get to the bottom of this. Thanks :)