Jelly_Jenny

Community Manager

Comments

  • Hi Lorac, We've sent you a message regarding your transactions. You'll find the inbox from the top right corner here in King Care. Cheers! Jenny 
    in gold bars gone Comment by Jelly_Jenny April 2018
  • Hi Lindsay, The game team can tweak and change level types after the level's release due to player feedback or for other reasons. Please see our blog post about this: https://goo.gl/4iuRgK Keep Crushing ;) Jenny 
    in Episode 252 Comment by Jelly_Jenny April 2018
  • Hi Budi, You haven't received your purchase? :( Take a look at our purchases issue page to find out how you can claim a refund:https://goo.gl/MR7Eq9 Cheers :) Jenny 
    in Yummy MIX Comment by Jelly_Jenny April 2018
  • Hi! Your email has been replied to and it's now awaiting for your input. Hopefully it will be sorted out soon! If your grandson is handling your phone, perhaps it's good to protect your device from unwanted or accidental purchases:support.google.com/googleplay/answer/1626831 Cheers! Jenny 
    in Refunds Comment by Jelly_Jenny April 2018
  • Oh no :( Take a look at our purchase issue page for this: https://goo.gl/MR7Eq9 I hope this is sorted out soon! Jenny 
    in I paid for the delicious bundle, got the coins but not the boosters Comment by Jelly_Jenny April 2018
  • Hi Maura! The issue with pre-game boosters not working should be fixed by now. If you have lost any purchased items during last week's Bubblegum Hill, please contact us through your game app: - Open the game- Tap settings at the left hand corner - Tap the ? mark- Select Category- And scroll down to contact us Cheers! Jenny 
    in Booster Issue Comment by Jelly_Jenny April 2018
  • Hi Alby, Sorry to hear about your lost boosters :( Actually unlike Gold Bars and your game progress that can be saved through Facebook or Kingdom, boosters and lives are saved locally in your device. This allows you to use them when being offline but it also means that you cannot transfer them across devices. But if you…
    in Boosters did not sync Comment by Jelly_Jenny April 2018
  • Hi Jim! It seems that you've received help already? That's great :) As boosters and lives saved saved locally in your device, making a reset or reinstalling the game app tends to clear this items. You'll be able to reach us through your game app again if you should have any further issues with your boosters. Jenny 
    in booster Comment by Jelly_Jenny April 2018
  • Hi Jessica, You'll find out how to request a refund here: https://goo.gl/MR7Eq9 For help in protecting your device against accidental or unauthorized purchases please see this link: support.apple.com/en-us/HT204396 I hope this helps! Jenny 
    in UNWANTED PURCHASE! Comment by Jelly_Jenny April 2018
  • Hi Joan! Our game team is aware that there's an issue with Mystery Mountain not letting you replay the challenge. Not to worry, although your avatar is stuck on the challenge you're able to play the normal levels. Apologies for any inconvenience caused. Have a lovely day! Jenny 
    in Stuck under boat on MM Comment by Jelly_Jenny April 2018
Avatar