Comments
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Hello Sheila. Could you please let me know what it says at the end of the level in the screen pop up that appears. Does it give you a reason for failing the level? Thank you, Johnny
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
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Hello, This issue is not related to the device and not the game. Please refer to this article for further help. http://apple.stackexchange.com/questions/216893/how-to-remove-app-which-is-greyed-out-cant-be-deleted-wont-open-and-doesnt Kind regards, Johnny
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
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Hello Nico, Could you please run through the steps here to see if this help resolves the issue: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-windows-devices Kind regards, Johnny
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Hello Linda, Could you please confirm what you mean that you are unable to access any level. Do you mean that your progress has been removed or the game crashing when you click to play a level for example. Please let me know. Kind regards, Johnny
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
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Hello Steve, Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message to see if we can help with your mum's progress. From the sounds of it your mum must know a lot about the game. I think you…
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Hello, Please refer to this thread for information about our game events and promotions. https://care.king.com/en/candy-crush-jelly-saga/new-feature-not-showing-in-your-game-more-info-here Kind regards, Johnny
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Hello Tammy, Could you please follow the steps here and let me know if this changes anything for you. https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out Please post a screenshot of the error if these steps do not help. Kind regards, Johnny