Comments
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Hello, Please run through the steps here to resolve the issue: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android Kind regards, Johnny
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Hello Steinar, This issue has been reported by several players so we'll have the game team look into it. I will update you when I have any further news. Kind regards, Johnny
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Hello Kevin, The unlimited hours count down from the moment that they are added to your game. There were some players that had a different timer where the counter would stop if the game was closed but now all players have the same function. I apologise for any inconvenience caused. Kind regards, Johnny
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Hello Caryn, Thank you for posting. So far, I haven't seen any other players post about this, if you have seen other posts, please point me toward them. I just checked this out for you with my game and I was able to synchronize. Could you please try another browser and try the other steps provided here:…
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Hello Paul. I'm sorry to hear that this is happening. I ask that you run through the steps provided here firstly, to see if this helps to resolve the issue for you: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out Kind regards, Johnny
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Hello, This issue is generally, always related to any changes that have been made to your device's time or date settings. If you have manually altered the time or date, due to to traveling or other reasons then it does have an impact on the game's in-built counter which replenishes your lives. The good news is that this is…
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Hello Liz, I'm sorry to hear that this happened! Can you please run through the troubleshooting steps that we have provided here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android Let me know if this resolves the issue. Thank you, Johnny
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
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Please press the 'cancel' button and go back to Facebook and log out. Then follow the steps from my previous post.
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny