Lola_Pop

Community Manager

Comments

  • Hello Adventurers!! Thanks a lot for sending us the player ID's over! The Studio team are still investigating this, and it's very useful for them to have them. Can I ask you for another favor? Could you please make sure your app is on version 1.101.0 ? You can look up the version on your app store. Thanks a lot!!
    in No Internet Connection in the game-Fixed! Comment by Lola_Pop April 2020
  • Dear Soda crushers, I know you've missed King Chewy, but some tests are necessary to make our games better and better. Our @LadyRaffie will hopefully be able to give you more details during this week, but I can tell you now it looks like this was the last weekend without our beloved Bubblegum Hill 😉So get ready to climb…
    in Update on the Bubblegum Hill event (24th of April) Comment by Lola_Pop April 2020
  • Thank you @arvma51 and @Mortanious !! I'll pass them over to the technical team 😊
    in No Internet Connection in the game-Fixed! Comment by Lola_Pop April 2020
  • @AbhinavSargar, @lilac68, @TaniaSloan, @stan1981, @lulu13, @yukibear, @Flanje, @donnakessler, @debrichmond, @Maria_Colella, @Yosca, @KENTFIELDER, @lcalloway82, @Jasmina, @ArmyArms, @GranBarb, @sam_123, @ZoricaPanda, @SarLou, @JulesAg, @TrishaRobbeCandy, @firebombmarkus, @frenioz00, @Spinnifix, @Mmmkingfan, @MataiceAlison, @…
    in (FINISHED) 🏆 Beat the Superstar Crimson_Dawn !! Comment by Lola_Pop April 2020
  • Hello @Baba_Booey and @barnsley !!! Our developers have asked me for your player IDs in order to investigate the issue. So, could you please send me your player ID (you can find them here). It will be very helpful for the investigation!! Thanks a lot for your help 🤗
    in No Internet Connection in the game-Fixed! Comment by Lola_Pop April 2020
  • Hello again, @yass78 @jtizzy @CML999 @Shadow_SHD @wdav4966 @NoodZakelijk @nyntje13 @Mortanious @AmberJ , @logan59 , @ISIK !!! Our developers have asked me for your player IDs in order to investigate the issue. So, could you please send me your player ID (you can find them here). It will be very helpful for the…
    in No Internet Connection in the game-Fixed! Comment by Lola_Pop April 2020
  • Hello everybody! I'm very sorry, I missed this thread! Please accept my apologies. 🙏 I've just asked the Studio team about this issue. Meanwhile, I'd ask you to please follow these troubleshooting steps which may help you out. If you have got an Apple device (iPhone or iPad), please try out these steps; if it's an Android…
    in No Internet Connection in the game-Fixed! Comment by Lola_Pop April 2020
  • Hello @jtizzy and @jpleone! Welcome to our adventurous Community!! I'm sorry you're having connection issues in the game- let's try to solve them now. If you have got an Apple device (iPhone or iPad), please try out these steps; if it's an Android device, use these steps instead. I hope it helps!! Cheers!!
    in Which level are you on? 🧐 Comment by Lola_Pop April 2020
  • Hello @Baba_Booey ! Welcome to our Community and please accept my apologies for the delayed answer! Can you please tell me more about the issue? Do you get any error message when you try to connect to Facebook? Are you getting connected to the wrong Facebook account?
    in No Internet Connection in the game-Fixed! Comment by Lola_Pop April 2020
  • @Sharonatoo , I'm sorry you feel like that. I wanted to share these steps once again as they have really helped many people- and they have told us so. But I understand it's frustrating if they don't solve the issue in your case and I can assure you the team in the Studio are investigating. Please accept my apologies for…
    in “No connection to internet”. - Reported! Comment by Lola_Pop April 2020
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