Lynette

Moderator

Hi @Ashantae2 and @smittee1983 Please follow the link below to a thread about this problem and add your details as asked. Thank you Updated App Issue

Hi @Shri0731 , the problem you describe sounds like what can happen when your game needs updating. Look in your app store and see if there is an update button. Please let me know if this does not help?

Hi @summersheeran Please follow the link below to a thread about this problem and add your details as asked. Thank you Updated App Issue

Hi @Gayle_Bromley usually when this happens it is a connection issue within your game and the rewards are added later when connection is restored. Check that you are logged in properly (sometimes logging out, then in again can help) and if you play via facebook check your app permissions. You can also contact support from…

hi @Brenda12_ the music comes with the game, so cannot be changed. I think it might be temporary, for the Holiday season. Do you not like it? Your feed back will be passed on. 🙂

Please also give your game ID (how to find your game ID) so we can give these details to the relevant support team.

Hi @dwood and @ginnysmith Please follow the link below to a thread about this problem and add your details as asked. Thank you Updated App Issue

Is your game ok now @Chadrada? The recent update was supposed to fix this.

Hi @carolC1941 do you mean the password in your game? Are you able to use the 'forgot password' option to change it?

Hi @beylove3 Which level number are you having trouble with? we may be able to help you with some tips on how to pass it. 😊