QueenB

Community Manager

https://community.king.com/en/candy-crush-saga/discussion/455770/how-to-send-a-help-request-to-pass-levels Hi cnnkymcu! Currently, sending a help request to pass levels is not a feature available in the game. However, we are testing this option, so it might become available in the future. For now, if you need help with a…

https://community.king.com/en/candy-crush-saga/discussion/456109/have-you-had-a-sneaky-melon-duck Hi Carol-38, Thanks so much for taking the initiative to gather Game IDs for the "Sneaky Melon Duck" issue! This is super valuable, and it will definitely assist us in investigating why this is happening 😉 If anyone else is…

https://community.king.com/en/candy-crush-saga/discussion/456036/level-905675 Hi FromToday, Wow, that's a super high level but, it looks like you're playing a version of Candy Crush that shows more levels than the official release 🤔 Tell me more 😁

https://community.king.com/en/candy-crush-saga/discussion/comment/3095975#Comment_3095975 https://community.king.com/en/candy-crush-saga/discussion/comment/3095984#Comment_3095984 Thank you for reporting this issue with the Factory Frenzy event. Could you please provide us with a screenshot of the error message you are…

https://community.king.com/en/candy-crush-saga/discussion/comment/3096318#Comment_3096318 We know many of you are eagerly waiting for your gift cards from the Gift Card Galore event. Here are a few steps to ensure you receive your reward: Check your email: Make sure the email linked to your account (Facebook or King) is…

https://community.king.com/en/candy-crush-saga/discussion/comment/3096279#Comment_3096279 Hi Carol 😃 Apologies for the delay on getting back to you on this! I'm not sure why "Sneaky Melon Duck" is appearing in your friends list, but we’d like to investigate further 🤔 Could you please gather the game IDs of all the players…

https://community.king.com/en/candy-crush-saga/discussion/455931/the-ads-feature-was-available-to-me-but-now-it-is-no-longer-available-and-i-do-not-know-why-can-y Hi there 😀 Thanks for reaching out. Certain features and events, such as ads for rewards, are not always available for all players at the same time. These…

https://community.king.com/en/candy-crush-saga/discussion/455918/level-16910-glitch Interesting 🤔 Let me share this with the designers and see if they can have a closer look 👀 Thank you 🙏

https://community.king.com/en/candy-crush-saga/discussion/455775/first-you-would-not-take-any-of-my-credit-cards-i-tried-to-contact-you-and-bank-said-you-flagged Hi violetmegois, I'm very sorry to hear about the difficulties you've been experiencing, especially given your grandson's situation. We understand how important…

https://community.king.com/en/candy-crush-saga/discussion/comment/3095422#Comment_3095422 Hello Alienscar 😃 Thank you for providing the list of new members you’ve helped. I'm happy to confirm that your 200 Gold Bars will be added to your Candy Crush Saga game shortly. Keep up the fantastic work, and thank you once again…