QueenMia

Community Manager

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Comments

  • Do you have access to the house? I mean, you should have a house icon in the middle bottom of the screen. Do you see that? That's how you access the house. Are you then able to update the items there?
    in Why can i not use my extra star dust Comment by QueenMia October 2018
  • Hello there and welcome to the Community! You should be able to use the star dust to get new items in Stella's house but this depends on what level you are at. Have you unlocked her house? If so, you should be able to add new items there - If that does not work, are you getting any message? Also, if that does not work…
    in Why can i not use my extra star dust Comment by QueenMia October 2018
  • Hi everyone, Just a reminder that if you don't see the Diamond Counter anymore, it might also be because you have already completed all the available Necklaces. However, there seems to be some issues with it as well, and our developers are still busy investigating and trying to understand if your case is normal behaviour…
    in Are you having issue with the Diamond Counter in Diamond Diaries? Comment by QueenMia October 2018
  • Hey Rosedach, Here is the link to your previous question that was answered by JustPlaying: https://care.king.com/en/candy-crush-jelly-saga/i-am-trying-to-get-candy-crush-friends-and-attempted-to-log-in-and-said-my-email-address-was-not-goo Another way to find your question is to click on your avatar on the top right corner…
    in I want to answer my question as it heped; how do I do that? Comment by QueenMia October 2018
  • Hi Ishla, The fact that your counter disappear might simply be due to the fact that you have finished your mission and therefore, the counter will come back once a new mission started. Could you please let me know what level you are on and what device you are playing with? Also, are you playing on both mobile and PC? That…
    in I have seen many users playing levels 500+ and their diamond counters are working Comment by QueenMia October 2018
  • Hi everyone, Really sorry about this, we are still looking into it and I am waiting for updates to give you. I will comment and let you know asap. Please rest assure we are not forgetting nor ignoring, we're just trying to find out if there is an issue and if so, what it is. Note that whenever you complete a mission, the…
    in Are you having issue with the Diamond Counter in Diamond Diaries? Comment by QueenMia October 2018
  • Oops, Hannah, I did not receive notification of your answers - However, I can see you passed the level now. There was indeed a technical issue with the levels but it's been fixed now, so I take it your game is now fine too :) Let me know if you need anything though. Thanks and have a SASSY day! Mia
    in Game wont progress Comment by QueenMia October 2018
  • Hey Rachel, I'm sorry you had issues with the game. Were they purchased Gold Bars? I'll have to check your account and for this I'll need you to provide me with your Game Id. To find it: - Open the game App. - Tap on the left bottom corner and click on the orange icon. - DOUBLE TAP on the King logo on the top of the pop up…
    in Gold bars gone when app crashed Comment by QueenMia October 2018
  • Hello Craig, There was an issue with some levels but this has been fixed yesterday so I would think it is working fine again? If not, let me know and I can advance you to level 455 - You would lose your previous score though, but if that's ok with you, let me know and I'll do that for you so you can keep going around the…
    in Game wont progress Comment by QueenMia October 2018
  • Hey Alyssa, Seems like something is not responsive in your game. The best is to reinstall the game. You can take a screenshot of your progress and boosters and if you lose anything in the process, I'll add it right back to your account together with the Tricksies reward. Let me know how that goes! Mia
    in Why cant i claim my trickies party rewards? Comment by QueenMia October 2018
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