QueenMia

Community Manager

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Comments

  • Hey Roger, Are you still having issues? Thee are temporary issues going back and forth on Windows 10 and I think this is why you are unable to load the game. Could you please try again later and in the meantime, try to play from another browser? Thanks! Mia
    in game will not start Comment by QueenMia October 2018
  • Hey Robert, I completely understand your frustrations at losing all those items. Boosters are saved directly in your device's memory, which always allows you to use them while playing offline. However, as they are saved directly to your device and with an update of either your device's operating system/browser or of the…
    in Deleted stero Bolt Comment by QueenMia October 2018
  • Hey AbanLala, Don't worry, you'll be able to get your progress back ;) Simply follow the steps there: https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep Let me know how that goes! Mia
    in I canged cell phone and lost my progress Comment by QueenMia October 2018
  • Hey Larry, worry not! You will be able to get your level back, especially if you had a Kingdom account. All you need to do is follow the steps there: https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep Let me know how that goes ;) Mia
    in Can anyone help me reset my Candy Crush level? Comment by QueenMia October 2018
  • Hi all, thanks for the info. Could you please let me know how many diamonds you had when it stopped?
    in Are you having issue with the Diamond Counter in Diamond Diaries? Comment by QueenMia October 2018
  • Hey BarbaraSid, There's indeed something wrong going on with it on your device! I've checked and all seem to be working as it should though so my guess is that it comes from your side - From the screenshot I can see that you're playing on Facebook. Therefore, please make sure that your browser is up-to-date and clear cache…
    in Level 2308- no exit "tunnels" Comment by QueenMia October 2018
  • Thanks! I have added 50 Gold Bars to your account for now - Let me know if you still experience the issue.
    in Not getting rewards in chests Comment by QueenMia October 2018
  • Hey Barbara, I'll be happy to help. What is your issue? :) Mia
    in how do we get help from kingcare?? Comment by QueenMia October 2018
  • Hey Allison, I'm sorry your rewards were missing. Could you please make sure that to update your App with the latest version to avoid that kind of issue. In the meantime, could you please let me know your core ID so I can add some compensation to your account. To find it: - Open the game App. - Tap on the left bottom…
    in Not getting rewards in chests Comment by QueenMia October 2018
  • Hey there! Super well done on reaching level 560 already!! The team is currently aiming at releasing 20 new levels every Friday :) Now that's sassy!
    in Reached level 560 on diamond diaries Comment by QueenMia October 2018
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