Xarly

Community Manager

Comments

  • Hey @wheelz , Happy New Year! I am sorry that happened to you. This is related usually to connectivity issues so I suggest you check your connection to your profile, to the internet and that overall your device. That said, I'm afraid I cannot compensate those tickets, but I have instead granted you a very fair amount of…
    in why did my golden tickets disappear before time limit expired?? Comment by Xarly January 2019
  • Hi @kaptain , Sorry for the delay in the response, we were getting some rest these days. Have you tried connecting to the Kingdom instead of Facebook? There are no issues globally regarding the Facebook connection so it could be related to your own profile or something there that might be causing it. We have some articles…
    in not loading Comment by Xarly January 2019
  • We are running a feedback thread about running out of moves here. Your input is more than appreciated so please go there and let us know! Cheers, Xarly
    in Misleading selection button! Comment by Xarly December 2018
  • Hey @Yaz_Milani , Thanks for the feedback! We appreciate it a lot and we always want to know more about how our players feel. I'm sorry for the misunderstanding and I'll make sure this is addressed within the team. Have a great day and please don't stop letting us know your thoughts! Cheers, Xarly
    in Misleading selection button! Comment by Xarly December 2018
  • Hey everyone, You guys are the best! Just wanted to give you all a heads-up - contest has finished and 3 winners are about to be announced? Do you hear that? You're right, it's a drumroll! Aaaaaand... the 3 random winners aaaaaare... @Alessandro_S , 50 Gold Bars are heading to the north of Italy as we speak! Bravo! @Jilly…
    in (Contest Finished) - Where are you playing from? (50 gold bars for 3 winners!) Comment by Xarly December 2018
  • Hey boty, As you can see on our Community Rules we only support English for now here in the Community. We'd love to see you stay around but for that to happen, we need you to use English, so that everyone here can understand and speak with each other. I'm sure you understand that :smile: . Cheers! Xarly P.S: Your issue is…
    in How do I restore my level progress when I’m not connected to Facebook? Comment by Xarly December 2018
  • Oh understood, thanks for clarifying @Pummy_Raj , you rock! @Carole_McSherry , you need to head to the Candy Crush Saga forum and post your problem there so that you can get assist about that game. Cheers! Xarly
    in Having issues with Bubblegum Hill? Click here! Comment by Xarly December 2018
  • Hey everyone! Wanted to thank you for your feedback. As @Jill_Levy-Fisch mentions, thanks to your reports and what the team could see, the level was changed and now it's working. Don't hesitate to come and share your feedback with us! Cheers, Xarly
    in Level 2046 seems impossible Comment by Xarly December 2018
  • Hey @crose , It seems like there was a connection issue happening there! I've gone ahead and put you back on 454. You will notice you know have 2 stars on all levels. You can always go back and replay them but this is the way we have to put you on the level you wish to be at. Hope this works for you, if not, you know where…
    in How do I restore my level progress when I’m not connected to Facebook? Comment by Xarly December 2018
  • Hey @Dea_Norwood ! Thanks for reaching out! I'll be sending you a private message now so we can look into your account and see what happened there. Cheers! Xarly
    in Candy crush soda Comment by Xarly December 2018
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