Xarly

Community Manager

Comments

  • Say hello contest - Congratulations to the winners!! Hi guys, We are thrilled and happy to have met you all and it was really great to see all your cool greetings! =) As promised we’d like to reward the best greetings with some gold bars. Here are the **drum roll** .. best greetings winners **opens envelope**…
    in (Contest Finished) Say hello! 1000 Gold bars in prizes to be won! Comment by Xarly November 2018
  • Hi everyone, Thanks for the reports! We have sent it to the studio and they will be looking into it now. We are fans of transparency here so I will get back to you as soon as possible. Please understand that the studios are busy releasing new content and making sure the performance is on point to the millions of players we…
    in Videos gor free boosters do not work Comment by Xarly November 2018
  • Hi @idyeyarn , Welcome to the Community! I suggest your check our FAQ articles. There is not much information in your post around the device and so on, but you can find articles there like this one in case it's an Apple device. Cheers, Xarly
    in not loading Comment by Xarly November 2018
  • Hi @shaylove , Welcome aboard the Community! Unlucky move from your son :lol: but don't worry, there are ways for you to get the progress back! Please read the following article around how to get your level progress back (that you can find in our FAQ). I hope that helps! If not, just fire away and we can help you further.…
    in My son accidentally uninstall the game Comment by Xarly November 2018
  • Hi @Patti21 , Thanks for the screenshot, your best is perfect! The key to this lies on the screen that comes before starting a level. There you can select the power and the boosters. Make sure you navigate slowly through it as there are hints and tips on how to equip the best possible setup for your level! Hope this solves…
    in Power up and rare cards Comment by Xarly November 2018
  • Hey @Half_Mex ! We have seen this happening previously and it tends to be connected to an issue with your cache in Safari. Make sure you follow these steps: * Disconnect the game from Facebook (if connected). * Delete Facebook app (if you have it installed on your device). * Clear cache from your Safari:…
    in How do I log in to my kingdom account? Comment by Xarly November 2018
  • Hi @catcat , As stated in the game, the boosters are stored locally whereas the gold bars, level and lives are connected to your account. I'm afraid there is not much we can do around it. If you wish to speak about it with our Player Support Team you can do so here. Regarding Bubblegum Hill, this is sadly a known issue and…
    in Please answer me whether it is an error or an error. Comment by Xarly November 2018
  • Hi @torke3 , We only support English here, as you can see in our House Rules. I will now close this thread but you are more than welcome to come again and post in English in order for everyone here to understand you and help you out in case of need! You can use Google Translate before posting or any other translator if you…
    in (Unsupported Language) Nuevos niveles Comment by Xarly November 2018
  • Hi @SamMclelland , Welcome to the Community! Feel free to introduce yourself in The Fun Area so we can get to know you better! Here you have an article from our FAQs that shows you how to get your level back. Cheers! Xarly
    in Accidently deleted app Comment by Xarly November 2018
  • Hi everyone, The studio is currently looking into it and will give us an update during the day. Thank you for the patience and apologies for the troubles; as soon as we have more information we will share it with you all. Cheers, Xarly
    in Having issues with Bubblegum Hill? Click here! Comment by Xarly November 2018
Avatar