Xarly

Community Manager

Comments

  • Hi Linda, I'm not sure I understand what the issue is. All pop ups in the game such as this can always be closed if you don't wish to act on it. This allows you to keep on playing the game. If you can, please elaborate on the problem and we can assist you better. Cheers, Xarly
    in After playing my second game and try to start my 3rd game a page pops up for me to purchase some bea Comment by Xarly November 2018
  • Hi Eymen, It seems like the connection with your account on a new device did not work as expected and that lead to you losing your game progress. https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep This article here might have some tips that you can use (and a contact form at the end that…
    in Beans are gone and connecting problem Comment by Xarly November 2018
  • Hi Mary, We only offer support in English here at King Care. If you wish help in your own language, please follow this link: https://care.king.com/en/contact Cheers, Xarly
    in Farm Club Comment by Xarly November 2018
  • Thanks for sharing the tip with all the others Chicken Slayer! Although Gameroom is not a platform that we actively support, it is true that some of our players (like yourself) use it. Hopefully with this tip we can also help others with the same issue get back in the game! Cheers, Xarly
    in Gameroom and Farm Heroes issues Comment by Xarly November 2018
  • Hi Maura, We only support English here at King Care. That said, if you are having issues with the game loading, I suggest you follow the steps mentioned here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out Cheers, Xarly
    in problemi di caricamento Comment by Xarly November 2018
  • Hi Renata, This is a known issue and the team is currently investigating how to fix it. It's only happening at certain times which is why it is difficult to fix (since it's not a general issue affecting all of you). They keep working hard on it and hopefully they manage to find a fix for it. Cheers and thanks for the…
    in Unable to use the boosters on Level 1346 Comment by Xarly November 2018
  • Hi Serenitykay! We don't assist with purchases here since this is a public space. You can read about it in this article and follow the steps mentioned there: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1 Cheers, Xarly
    in Paid 2.99 for 40 gold bars 6 rockets and 6 charges didn't get how do I get refunded Comment by Xarly November 2018
  • Hi Ariel, That's exactly the way the piggy bank works. It is not a way for you to get free gold bars but a way for you to get a higher amount of gold bars at a way lower price than the usual. It is stated in the text along the way but I' apologise if it wasn't clear to you. Cheers, Xarly
    in There is no option to unlock my gold bars Comment by Xarly November 2018
  • Hi Jessica, We only offer support in English here at King Care. If you wish assistance in your own language, I suggest you follow this link: https://care.king.com/en/contact Cheers, Xarly
    in Como esvaziar o cofre do pet resue saga ? Comment by Xarly November 2018
  • Hi Belinda, There aren't currently any general issues around that but we will keep an eye on it. Can you be more specific as in the problems themselves and what happens when you try using them? Cheers, Xarly
    in Pet rescue Comment by Xarly November 2018
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