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Alphabetty gray screen

Lisa_IsonLisa_Ison Posts: 1
in Support

All of a sudden when I load alphabetty I only get a gray screen. What can I do to fix this?

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Answers

  • Traci_BillsTraci_Bills Posts: 3

    I have the same problem. It seems to have happened after their update.. 

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  • Hey! Would you like to give us your opinion?

  • Crazy Cat LadCrazy Cat Lad Posts: 9,237 Community Manager

    Have you tried reinstalling the app?

    Which model of iPad do you play on?

    Please note that iPad 1, iPad 2 and iPad Mini 1 are no longer fully compatible with our games:https://care.king.com/en/blog/article/important-information-regarding-devices 



    🍬 Play Candy Crush Saga 🍾 Play Candy Crush Soda Saga 🍮 Play Candy Crush Jelly Saga
    👬 Play Candy Crush Friends Saga 🐷 Play Farm Heroes Saga
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  • Tracy-7Tracy-7 Posts: 368 Level 2

    Hi Lisa, and Traci !! Just got word that this issue has been sent for a fix, should be done in the next couple of days. Thank you, and good luck !!! 

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  • Traci_BillsTraci_Bills Posts: 3

    I uninstalled the game and reinstalled yesterday and it's working fine now.. 

    I play on a first generation IPad. I log I. With Facebook, so my progress was restored. Thanks 

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