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SabrinaM

on Ipad IOS 9.3.5 I can't download the game... I can see the sound but don't see the image. My level is 640.... .could you help me to understand why ? Thanks and regards

Crazy Cat Lad

Have you tried reinstalling the app?

Which model of iPad do you play on?

For best game experience I recommend to have iOS 10 or later version installed.

Please note as well that iPad 1, iPad 2 and iPad Mini 1 are no longer quite compatible with our games:https://care.king.com/en/blog/article/important-information-regarding-devices 

Crazy Cat Lad

Have you tried reinstalling the app?

Which model of iPad do you play on?

For best game experience I recommend to have iOS 10 or later version installed.

Please note as well that iPad 1, iPad 2 and iPad Mini 1 are no longer quite compatible with our games:https://care.king.com/en/blog/article/important-information-regarding-devices 

SabrinaM

I reinstalled the game and it works. Thank you so much!