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SabrinaMSabrinaM Posts: 511 Level 4
in Support

on Ipad IOS 9.3.5 I can't download the game... I can see the sound but don't see the image. My level is 640.... .could you help me to understand why ? Thanks and regards

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  • Hey! Would you like to give us your opinion?

  • Crazy Cat LadCrazy Cat Lad Posts: 9,059 Community Manager
    Accepted Answer

    Have you tried reinstalling the app?

    Which model of iPad do you play on?

    For best game experience I recommend to have iOS 10 or later version installed.

    Please note as well that iPad 1, iPad 2 and iPad Mini 1 are no longer quite compatible with our games:https://care.king.com/en/blog/article/important-information-regarding-devices 

    Accepted Answer


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  • SabrinaMSabrinaM Posts: 511 Level 4

    I reinstalled the game and it works. Thank you so much!

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    🌻    Life is more fun if you play games   🌿
    🌿🌻🌿🌻🌿🌻🌿🌻🌿🌻🌿🌻🌿🌻🌿🌻


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