the orange 'experiencing problems' message pops up often when retrieving lives with the envelope

abe_coffeeabe_coffee Posts: 762 Game Expert
edited December 2018 in Support
there appear to be two ways to make this happen on PCs(tablet was ok)
  1. retrieve 10 lives in one playing session ... the orange message can appear after retrieving 10 lives .. or may happen on game #11 #12 ...
  2. chrome acts up when 2000 lives are saved - no lives can be retrieved ... with gameroom after 500 lives are saved the orange message appears
    more often(but lives can be retrieved)




Alpha Betty Help: look for Albums with screenshots on FB ... click here for albums ---->  examples ... 
screenshots are available for the following levels
word list ... 89 115 453 478 484 542 561 578 595 669 712 755 812 835 885 889 895 905 919
plates ... 472 485 487 508 513 530 557 600 622 659 680 870
spread cheese ... 466 509 521 568 844 893
bubbles ... 482 494 512 523 558 668 698 758 794 894
find the letters(or hide the letters) ... 356 399 464
drop cheese chunks 334 422 623 771 783 913
Prev13

Comments

  • abe_coffeeabe_coffee Posts: 762 Game Expert
    today's thought ... if there is a 10 lives per session limit(on purpose) ... here is a more meaningful message



    Alpha Betty Help: look for Albums with screenshots on FB ... click here for albums ---->  examples ... 
    screenshots are available for the following levels
    word list ... 89 115 453 478 484 542 561 578 595 669 712 755 812 835 885 889 895 905 919
    plates ... 472 485 487 508 513 530 557 600 622 659 680 870
    spread cheese ... 466 509 521 568 844 893
    bubbles ... 482 494 512 523 558 668 698 758 794 894
    find the letters(or hide the letters) ... 356 399 464
    drop cheese chunks 334 422 623 771 783 913
  • QueenMiaQueenMia Posts: 12,323 Community Manager
    Hey @abe_coffee - Thanks for sharing this! I'll have to check with our Studio because I'm not sure about that one. I will try to provide you with an update asap but being the holiday season, that might take some time. 

    Thanks! And happy holiday!

    No account yet? Sign up here in 2 seconds!


    Want to PLAY more?
    🍭 Play Candy Crush Saga      🥤Play Candy Crush Soda Saga         👭Play Candy Crush Friends Saga   
    🍮 Play Candy Crush Jelly Saga      🍏 Play Farm Heroes Saga

    🌟
  • abe_coffeeabe_coffee Posts: 762 Game Expert
    here is "Try again" with buttons ...


    Alpha Betty Help: look for Albums with screenshots on FB ... click here for albums ---->  examples ... 
    screenshots are available for the following levels
    word list ... 89 115 453 478 484 542 561 578 595 669 712 755 812 835 885 889 895 905 919
    plates ... 472 485 487 508 513 530 557 600 622 659 680 870
    spread cheese ... 466 509 521 568 844 893
    bubbles ... 482 494 512 523 558 668 698 758 794 894
    find the letters(or hide the letters) ... 356 399 464
    drop cheese chunks 334 422 623 771 783 913
  • QueenMiaQueenMia Posts: 12,323 Community Manager
    Thanks for that! By the way, I would need your core ID please - To find it, simply follow these steps from your computer:

    - Go to your FB account, click on the arrow on the top right corner, then go to Settings

    - Click on Apps and Websites from the menu on the left 

    - Click on Bubble Witch 3 - View and Edit

    - Scroll down to the "Get help from app developers" section to find your User ID for the game.


    No account yet? Sign up here in 2 seconds!


    Want to PLAY more?
    🍭 Play Candy Crush Saga      🥤Play Candy Crush Soda Saga         👭Play Candy Crush Friends Saga   
    🍮 Play Candy Crush Jelly Saga      🍏 Play Farm Heroes Saga

    🌟
  • abe_coffeeabe_coffee Posts: 762 Game Expert
    ??? ... core ID??? ... Bubble Witch??? ... 

    Alpha Betty Help: look for Albums with screenshots on FB ... click here for albums ---->  examples ... 
    screenshots are available for the following levels
    word list ... 89 115 453 478 484 542 561 578 595 669 712 755 812 835 885 889 895 905 919
    plates ... 472 485 487 508 513 530 557 600 622 659 680 870
    spread cheese ... 466 509 521 568 844 893
    bubbles ... 482 494 512 523 558 668 698 758 794 894
    find the letters(or hide the letters) ... 356 399 464
    drop cheese chunks 334 422 623 771 783 913
  • QueenMiaQueenMia Posts: 12,323 Community Manager
    edited December 2018
    Wrong game indeed, but replace bubble witch by Alphabetty, the process is the same! 
    It will give you a serie of numbers that will be the core ID I need. Thanks :)

    No account yet? Sign up here in 2 seconds!


    Want to PLAY more?
    🍭 Play Candy Crush Saga      🥤Play Candy Crush Soda Saga         👭Play Candy Crush Friends Saga   
    🍮 Play Candy Crush Jelly Saga      🍏 Play Farm Heroes Saga

    🌟
  • abe_coffeeabe_coffee Posts: 762 Game Expert
    I'm not very good at FB ... did not get very far ... found settings .. but not Apps and Websites



    Alpha Betty Help: look for Albums with screenshots on FB ... click here for albums ---->  examples ... 
    screenshots are available for the following levels
    word list ... 89 115 453 478 484 542 561 578 595 669 712 755 812 835 885 889 895 905 919
    plates ... 472 485 487 508 513 530 557 600 622 659 680 870
    spread cheese ... 466 509 521 568 844 893
    bubbles ... 482 494 512 523 558 668 698 758 794 894
    find the letters(or hide the letters) ... 356 399 464
    drop cheese chunks 334 422 623 771 783 913
  • QueenMiaQueenMia Posts: 12,323 Community Manager
    Hey @abe_coffee - That's because you clicked on your browser. You have to click on Settings from Facebook, like this:




    Then on the left, you'll see a menu > Click on Apps and Websites:



    Then click on AlphaBetty, View and Edit:




    - Scroll down to the "Get help with using AlphaBetty" section to find your User ID for the game.


    I hope that helps :)

    No account yet? Sign up here in 2 seconds!


    Want to PLAY more?
    🍭 Play Candy Crush Saga      🥤Play Candy Crush Soda Saga         👭Play Candy Crush Friends Saga   
    🍮 Play Candy Crush Jelly Saga      🍏 Play Farm Heroes Saga

    🌟
  • abe_coffeeabe_coffee Posts: 762 Game Expert
    got it ... thank you ... what do I do with it? ... is there a developer to contact?

    Alpha Betty Help: look for Albums with screenshots on FB ... click here for albums ---->  examples ... 
    screenshots are available for the following levels
    word list ... 89 115 453 478 484 542 561 578 595 669 712 755 812 835 885 889 895 905 919
    plates ... 472 485 487 508 513 530 557 600 622 659 680 870
    spread cheese ... 466 509 521 568 844 893
    bubbles ... 482 494 512 523 558 668 698 758 794 894
    find the letters(or hide the letters) ... 356 399 464
    drop cheese chunks 334 422 623 771 783 913
  • abe_coffeeabe_coffee Posts: 762 Game Expert
    edited January 2019
    hello ... it is Jan 13 2019 ... Queen Mia are you still supporting king community?

    Alpha Betty Help: look for Albums with screenshots on FB ... click here for albums ---->  examples ... 
    screenshots are available for the following levels
    word list ... 89 115 453 478 484 542 561 578 595 669 712 755 812 835 885 889 895 905 919
    plates ... 472 485 487 508 513 530 557 600 622 659 680 870
    spread cheese ... 466 509 521 568 844 893
    bubbles ... 482 494 512 523 558 668 698 758 794 894
    find the letters(or hide the letters) ... 356 399 464
    drop cheese chunks 334 422 623 771 783 913
  • abe_coffeeabe_coffee Posts: 762 Game Expert
    hello ... it is Jan 16 2019 ... is anyone there at king?  ... I hope you had a good holiday season

    Alpha Betty Help: look for Albums with screenshots on FB ... click here for albums ---->  examples ... 
    screenshots are available for the following levels
    word list ... 89 115 453 478 484 542 561 578 595 669 712 755 812 835 885 889 895 905 919
    plates ... 472 485 487 508 513 530 557 600 622 659 680 870
    spread cheese ... 466 509 521 568 844 893
    bubbles ... 482 494 512 523 558 668 698 758 794 894
    find the letters(or hide the letters) ... 356 399 464
    drop cheese chunks 334 422 623 771 783 913
  • QueenMiaQueenMia Posts: 12,323 Community Manager
    Hello @abe_coffee and, OMG, I'm really sorry, I've missed your messages :/ Please give me your Core ID and I'll pass it to the Studio for them to investigate. I take it that it's still happening?

    Thank you!

    No account yet? Sign up here in 2 seconds!


    Want to PLAY more?
    🍭 Play Candy Crush Saga      🥤Play Candy Crush Soda Saga         👭Play Candy Crush Friends Saga   
    🍮 Play Candy Crush Jelly Saga      🍏 Play Farm Heroes Saga

    🌟
  • abe_coffeeabe_coffee Posts: 762 Game Expert
    edited January 2019
    yes it is still happening ...
    I can send you the ID ... is there a secure way to send it?


    Alpha Betty Help: look for Albums with screenshots on FB ... click here for albums ---->  examples ... 
    screenshots are available for the following levels
    word list ... 89 115 453 478 484 542 561 578 595 669 712 755 812 835 885 889 895 905 919
    plates ... 472 485 487 508 513 530 557 600 622 659 680 870
    spread cheese ... 466 509 521 568 844 893
    bubbles ... 482 494 512 523 558 668 698 758 794 894
    find the letters(or hide the letters) ... 356 399 464
    drop cheese chunks 334 422 623 771 783 913
  • QueenMiaQueenMia Posts: 12,323 Community Manager
    You can send it to me via PM if you want but there's not much other people can do with it, so don't worry, it's safe to share it ;) 

    No account yet? Sign up here in 2 seconds!


    Want to PLAY more?
    🍭 Play Candy Crush Saga      🥤Play Candy Crush Soda Saga         👭Play Candy Crush Friends Saga   
    🍮 Play Candy Crush Jelly Saga      🍏 Play Farm Heroes Saga

    🌟
  • abe_coffeeabe_coffee Posts: 762 Game Expert
    sorry, I am reluctant to put out such a powerful number in the forum
    after all, if this number can get a developer to act it should be kept secret

    I will need help with messenger ... do we need to be friends?

    Alpha Betty Help: look for Albums with screenshots on FB ... click here for albums ---->  examples ... 
    screenshots are available for the following levels
    word list ... 89 115 453 478 484 542 561 578 595 669 712 755 812 835 885 889 895 905 919
    plates ... 472 485 487 508 513 530 557 600 622 659 680 870
    spread cheese ... 466 509 521 568 844 893
    bubbles ... 482 494 512 523 558 668 698 758 794 894
    find the letters(or hide the letters) ... 356 399 464
    drop cheese chunks 334 422 623 771 783 913

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.