Candy Crush Level 3929 bug?

YeloperylYeloperyl Posts: 10
I've reported a bug with level 3929 as I've watched all the tutorials and videos and it seems my experience is different. When the liquorice and time bombs start moving at the top, only 3 will display for the entire game. I cannot win. When the first two fall then only 2 liquorice remain - no new liquorice appear at the top. All the videos and tutorials talk about more liquorice appearing at the top that then cascade down but that's not what's happening when I play. Anyone else found this?
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  • den selben BUG habe ich auch. Ich glaube, das letzte update ist schuld !! Ab diesem Zeitpunkt bekomme ich Candy nur noch auf englisch !! !!
  • YeloperylYeloperyl Posts: 10
    edited January 12
    Ah so it is a bug..... I've cleared my cookies and restarted FB but has been like this for a coupe of days now. Stopped playing it for now.
  • ElsaElsa Posts: 16,468 Superstar
    Hi @Yeloperyl and @Wolfgang_Heinz, I would like both of you to please try some troubleshooting and if it doesn't work then I will contact the Community Manager to make her aware of this.


    You can find out more about our Superstars here

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  • YeloperylYeloperyl Posts: 10
    I'm using a Mac and Safari (v12.0.2) which is not listed on your links above to test whether you have an up to date browser. Please investigate further as I would like to continue playing.
  • ElsaElsa Posts: 16,468 Superstar
    Hi @Yeloperyl, are you using a laptop?  It should follow the same as the browsers troubleshooting.  Click on this link and it should open up to your browser and it will tell you if it's updated.



    You can find out more about our Superstars here

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    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.
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  • YeloperylYeloperyl Posts: 10
    All is up to date according to the link above.

  • i have the same problem.................................the game doesn`t spawn anything new so it`s impossible to get the items needed.....
    please fix this because i would like to move on........
  • ElsaElsa Posts: 16,468 Superstar
    I just watched this video and I need to hear from both of you because in this video there was more than 20 available.  What is happening to your game that differs from this video?



    You can find out more about our Superstars here

    ********************************************************
    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.
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    Join us in..............................

  • YeloperylYeloperyl Posts: 10
    edited January 13
    At 0:16 you have 4 liquorice and 2 time bombs. At 0:18 you have 5 liquorice and 1 time bomb. More liquorice and time bombs appear to push the time bombs and liquorice down the sides.

    In my experience, once the first liquorice and first time bomb drops down the side, (0:12) the game stops producing further liquorice or time bombs. Therefore, no new liquorice or time bombs appear that are pushed down the sides. 

    I have never seen in my games past 0:12. I only have for the entire game 1 time bombs and 1 liquorice down each side. Whereas shown in all the videos online, and yours above, more liquorice and time bombs appear at the top to be pushed down the sides.

    You can blast the time bombs at the top but there is only ever 2 liquorice on each side - no further liquorice or time bombs appear. 

    My game can never been finished as there is never more than 6 time bombs in play (need 10) and no further liquorice so you can't achieve 20 liquorice.

    I appreciate you looking into this bug.
  • ElsaElsa Posts: 16,468 Superstar
    Hi @Yeloperyl, I'm not sure what is going on with that level.  What I am going to do is to tag @Cezdiamond who is the community manager.  First of all how did this message end up here in Alphabetty Saga when I know that I wrote this morning I was in Candy Crush Saga answering questions.  Now the messages have a glitch and they are jumping around.  @Cezdiamond please move this back to CC Saga and maybe you can look into this level a bit further for the players here.  Thanks.
    You can find out more about our Superstars here

    ********************************************************
    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.
    ********************************************************
    Join us in..............................

  • YeloperylYeloperyl Posts: 10

    Today
  • ElsaElsa Posts: 16,468 Superstar
    Hi @Yeloperyl could lit be happening because the bomb on the left side doesn't go anywhere?  Yet it's on the conveyor belt so it should be moving.  I'll wait to see if @Cezdiamond has any idea of what is happening.  Thanks for the print screen!
    You can find out more about our Superstars here

    ********************************************************
    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.
    ********************************************************
    Join us in..............................

  • YeloperylYeloperyl Posts: 10
    The belt moves but no further liquorice or time bombs appear - there is only ever 2 time bombs and 2 liquorice at the top.
  • ElsaElsa Posts: 16,468 Superstar
    Try to play it one last time.  They should be dispensing where both 8 bombs are located.  I am not doubting you at all don't see it but for my own curiousity do those bombs disappear on the conveyor belt and what replaces them?
    You can find out more about our Superstars here

    ********************************************************
    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.
    ********************************************************
    Join us in..............................

  • YeloperylYeloperyl Posts: 10
    As you can see there is only what first displays at the top for the entire game. the conveyor belt moves but no new liquorice or time bombs display. The remaining items just keep falling back down and as no new items appear they cannot be pushed along the conveyor.....


    and with 12 moves left.....


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