Lost Progress

60989800296098980029 Posts: 7

I lost my progress when I switched to a new device. Can I get it back??


  • abe_coffeeabe_coffee Posts: 205 ✭✭✭✭
    edited April 2

    yes ... your progress is stored on any device you use

    and ... when you login using facebook your progress is stored too

    sometimes it takes awhile for devices to sync up with the 'facebook' progress

    when you login successfully using facebook ... you will see icons of your friends along with their scores when you play a level

  • 60989800296098980029 Posts: 7

    It’s been over 24 hours and nothing

  • abe_coffeeabe_coffee Posts: 205 ✭✭✭✭


    1) wait for it to sync up on its own

    2) you and I can try to login to ABS through facebook

    3) we may need @Crazy_Cat_Lad to lend a hand

  • abe_coffeeabe_coffee Posts: 205 ✭✭✭✭

    one other option ... try using your old device until this is resolved

  • 60989800296098980029 Posts: 7

    Thanks. I have my old device to a friend and wiped it clean so unfortunately not an option.

  • abe_coffeeabe_coffee Posts: 205 ✭✭✭✭
    edited April 3

    while we are waiting for someone to look at your account ...

    we can see what happens when trying to log in to facebook ...

    start your new device ...

    look for the green 'Play' button ...

    below the green button is a blue button ... does it read 'My account' ... or does it have your ABS login name?

    if it reads 'My account' then click on 'My account' ... below "Already have a King account?" click on "LOG IN"


    please tell us what happened ... sorry the images are reversed below ...

  • Crazy Cat LadCrazy Cat Lad Posts: 376 Community Moderator

    Your game is saved on a King account with the same email you are using here in the Community.

    The game is on level 272, but if you were on a higher level, please let me know which one and I will manually move you up where you were.


  • 60989800296098980029 Posts: 7

    I was at 472 before I switched devices. THANK YOU SOOOO MUCH!!!!

  • Crazy Cat LadCrazy Cat Lad Posts: 376 Community Moderator

    Cool! I have now corrected the progress back to 472 in your game.

    Have a Mice weekend!

  • 60989800296098980029 Posts: 7

    You’re the best!!! Thank you sooo much! Have a great weekend!!!

  • Crazy Cat LadCrazy Cat Lad Posts: 376 Community Moderator
    edited April 5
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