Alphabetty keeps crashing - help

calicocalico Posts: 1
Alphabetty keeps crashing. This just started this morning. I've done the suggested troubleshooting steps, but that didn't help. After I reinstall the game, as soon as I try to register with Facebook to restore my progress, it starts crashing as soon as I open it., saying it has stopped. My app and android are up to date. My phone is a Samsung Galaxy s9+. How do I fix this?


  • abe_coffeeabe_coffee Posts: 352 ✭✭✭✭

    @Crazy Cat Lad is great at getting AB running again
    ... unfortunately he is here only during the week
    ... here are some things to try if you want to play today
    ... try a different device(phone or tablet)
    ... try AB on a PC with chrome or gameroom
    ... firefox on a PC is a good choice too
    ... this may get you through today

  • QueenBQueenB Posts: 2,289 Community Moderator
    @calico,if this is still persisting, can you try clearing the cache from Google Play Store?

    First delete the game app and then reset the Settings in the Google Play Store app:

    -Go to apps and find the app called 'Settings'
    -Locate the menu called 'Apps' or 'Application Manager' depending on the device model
    -Scroll down until you find the 'Google Play Store'
    -From here click on 'Clear cache' then 'Uninstall updates’ and finally 'Clear data'. Please notice that you will get a warning when clicking the 'Clear data' button - don't worry as it's just a reset.

    Restart the device and download the game again. Then open the game and reconnect it to your Facebook or Kingdom account to get back your played levels and Gold Bars.

    Hope this does the trick :) 

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