Fails to track/report score rankings

SystemSystem Posts: 1,093 Community Manager
This discussion was created from comments split from: What's past level 920?.
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  • adlibadlib Posts: 17 Level 2

    Having a problem..... The game runs properly but fails to track/report score rankings when completed. When a level is completed it only displays my own score and no others.

    The game was rostering correctly and then ceased this feature for the most recent 5 levels. Can this feature be restored?

  • Hey! Would you like to give us your opinion?

  • abe_coffeeabe_coffee Posts: 762 Game Expert

    hi @adlib

    normally this behavior is temporary ... and it may be a facebook issue

    however ... it looks like this has been happening for at least 2 days 

    is this a known problem @Lola_Pop  @QueenB  @Xarly  ?

    @Crazy Cat Lad  is this something you can fix?

    here is what I can see:

    1) "When a level is completed it only displays my own score and no others." 

    ... I see this on a few levels(not every level)

    2) "The game was rostering" ... one of the recent scores has not updated(see image below from Oct 19 2020)



    Alpha Betty Help: look for Albums with screenshots on FB ... click here for albums ---->  examples ... 
    screenshots are available for the following levels
    word list ... 89 115 453 478 484 542 561 578 595 669 712 755 812 835 885 889 895 905 919
    plates ... 472 485 487 508 513 530 557 600 622 659 680 870
    spread cheese ... 466 509 521 568 844 893
    bubbles ... 482 494 512 523 558 668 698 758 794 894
    find the letters(or hide the letters) ... 356 399 464
    drop cheese chunks 334 422 623 771 783 913
  • adlibadlib Posts: 17 Level 2

    Just checked. The game has now deleted all other scores except mine from all played levels. To clarify..... on levels played earlier where the performance queue was once showing are now currently scrubbed of all scores except mine.

  • adlibadlib Posts: 17 Level 2

    Also........ on the main map page my little ‘turtle’ character is not shown. The character frame is blank.

  • abe_coffeeabe_coffee Posts: 762 Game Expert

    hi @adlib

    "Also........ on the main map page my little ‘turtle’ character is not shown. The character frame is blank."

    ... the same is happening here on a tablet and with gameroom

    ..............................................................

    good news ... the score for level 229 showed up on gameroom

    bad news ... the friends list is empty(like what adlib has already reported)



    Alpha Betty Help: look for Albums with screenshots on FB ... click here for albums ---->  examples ... 
    screenshots are available for the following levels
    word list ... 89 115 453 478 484 542 561 578 595 669 712 755 812 835 885 889 895 905 919
    plates ... 472 485 487 508 513 530 557 600 622 659 680 870
    spread cheese ... 466 509 521 568 844 893
    bubbles ... 482 494 512 523 558 668 698 758 794 894
    find the letters(or hide the letters) ... 356 399 464
    drop cheese chunks 334 422 623 771 783 913
  • Crazy Cat LadCrazy Cat Lad Posts: 8,743 Community Manager

    Hi @adlib !

    Sounds like there is a connection issue with the game since the others players nor your pic will show up.

    Try with logging out from your King account. The force close the app and restart the device.

    Finally open the game and reconnect back to your King account. make also sure the app is updated and that you have a good wi-fi connection when you do the steps above.

    Hope this helps!

  • adlibadlib Posts: 17 Level 2

    Good day CC..... Did as you suggested w/o success. Signed out - deleted app - rebooted computer - reloaded app - signed in - problem still exists. This is stressful..... 😏😁

  • Crazy Cat LadCrazy Cat Lad Posts: 8,743 Community Manager

    OK, I see. Then let's wait for the next update and see if that fixes it.

    You can try to reinstall the app, but then you will lose all your Boosters and Lives. So better to wait for the next update first.

  • adlibadlib Posts: 17 Level 2

    Roger that..... just so ya know I’m using an IPad running safari. The game functions as usual and seems to connect to your servers. Perhaps when I advance into a new level it’ll tweak back in to shape. I appreciate your help/time.

  • adlibadlib Posts: 17 Level 2

    Well I have advanced to the next ‘episode’ and my problem continues. If I go into the life sharing window my friend list is there, pictures and all. I have tried to share a life but that function does not operate either. For the time being I am playing solo.

  • juanmarcelojuanmarcelo Posts: 34 Level 2

    Parece ser un tema de facebook y algo de incompatibilidad del juego... o facebook corrige con una atualización o king lo vuelve hacer compatible.

  • juanmarcelojuanmarcelo Posts: 34 Level 2


    scores do not appear.


    Or they are outdated.
    


  • adlibadlib Posts: 17 Level 2

    Problem continues. The games acts like it is trying to fire up and them dumps these functions. Sorta getting used to playing solo. But the program isn’t working as it should.

  • juanmarcelojuanmarcelo Posts: 34 Level 2

    I'm pretty sure the bug is due to the New Developer Privacy Terms. Or in some modification of facebook in that sense. That the game should adapt.

    developers.facebook.com/blog/

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