When will the game be repaired? (Score)

juanmarcelojuanmarcelo Posts: 34 Level 2

When will the game be repaired?

Since October 23 that does not work properly.

The game does not show the updated points of the friends. Or it doesn't show any score directly.

Many surpassed 920 levels and we entertain ourselves with the game competing with each other trying to beat each other in points. But with the game unrepaired, we can't keep playing.

The error seems to be due to a facebook update and user data privacy that should be corrected. It's so hard for you to fix that bug or you really don't want to keep playing the game?

Please advise if you are not going to correct the game or if you do not plan to keep the game any longer. So we can uninstall and not worry anymore.



Cheers!

Prev1

Comments

  • abe_coffeeabe_coffee Posts: 762 Game Expert
    edited November 2020

    @Crazy Cat Lad @Lola_Pop @QueenB @Xarly

    is there anything new to report?

    .........................................................................

    here are some observations ... am not sure if these are useful 


    the map:

    king.com ... no other players are on the map  

    chrome ... no other players are on the map

    gameroom ... no other players are on the map

    tablet ... no other players are on the map


    Top Friends for levels 200-230(31 levels):

    king.com ... the list is empty for 1 level 

    chrome ... the list is empty for 30 levels 

    gameroom ... the list is empty for 31 levels(every level) 

    tablet ... the list is empty for 5 levels 


    note: gameroom was reinstalled 

    ... before the reinstall the list was empty for 8 levels


    Alpha Betty Help: look for Albums with screenshots on FB ... click here for albums ---->  examples ... 
    screenshots are available for the following levels
    word list ... 89 115 453 478 484 542 561 578 595 669 712 755 812 835 885 889 895 905 919
    plates ... 472 485 487 508 513 530 557 600 622 659 680 870
    spread cheese ... 466 509 521 568 844 893
    bubbles ... 482 494 512 523 558 668 698 758 794 894
    find the letters(or hide the letters) ... 356 399 464
    drop cheese chunks 334 422 623 771 783 913
  • Hey! Would you like to give us your opinion?

  • juanmarcelojuanmarcelo Posts: 34 Level 2
    Format my pc. Now in no level the points of the other players are shown.
    
    Did you alert technical support to this error?
    


  • abe_coffeeabe_coffee Posts: 762 Game Expert

    hi @juanmarcelo

    Am sorry that your situation is worse. You tried something drastic and it did not work.

    I play ABS but do not work at King and have no contacts in technical support.

    Several players have reported this problem here in the forum. Unfortunately we are getting little feedback from King in the forum.

    This may be a problem caused by Facebook which would be the worst case scenario.

    Hang in there.


    Alpha Betty Help: look for Albums with screenshots on FB ... click here for albums ---->  examples ... 
    screenshots are available for the following levels
    word list ... 89 115 453 478 484 542 561 578 595 669 712 755 812 835 885 889 895 905 919
    plates ... 472 485 487 508 513 530 557 600 622 659 680 870
    spread cheese ... 466 509 521 568 844 893
    bubbles ... 482 494 512 523 558 668 698 758 794 894
    find the letters(or hide the letters) ... 356 399 464
    drop cheese chunks 334 422 623 771 783 913
  • abe_coffeeabe_coffee Posts: 762 Game Expert

    it looks like @frenioz00 has more information regarding lives

    "Facebook recently made a change to its platform & this means that you might experience issues when sending or receiving Lives. King is aware of this issue & is working to fix it as quickly as possible."



    Alpha Betty Help: look for Albums with screenshots on FB ... click here for albums ---->  examples ... 
    screenshots are available for the following levels
    word list ... 89 115 453 478 484 542 561 578 595 669 712 755 812 835 885 889 895 905 919
    plates ... 472 485 487 508 513 530 557 600 622 659 680 870
    spread cheese ... 466 509 521 568 844 893
    bubbles ... 482 494 512 523 558 668 698 758 794 894
    find the letters(or hide the letters) ... 356 399 464
    drop cheese chunks 334 422 623 771 783 913
  • Miss_DaniMiss_Dani Posts: 9,160 Superstar

    Indeed, @abe_coffee & @juanmarcelo, there have been issues with Facebook as well as with connectivity recently.

    ℹ️ For more info on this matter, see HERE & HERE.


    imagepng


    Iᴛ's 2021!

    𝙲𝚑𝚎𝚎𝚛𝚜  𝚝𝚘  𝚝𝚑𝚎  𝚙𝚎𝚘𝚙𝚕𝚎  𝚠𝚑𝚘  𝚕𝚘𝚟𝚎  𝚞𝚜,  𝚝𝚘  𝚝𝚑𝚎  𝚕𝚘𝚜𝚎𝚛𝚜  𝚠𝚑𝚘  𝚕𝚘𝚜𝚝  𝚞𝚜  𝚊𝚗𝚍  𝚝𝚘  𝚝𝚑𝚎  𝚕𝚞𝚌𝚔𝚢  𝚘𝚗𝚎𝚜  𝚠𝚑𝚘  𝚜𝚝𝚒𝚕𝚕  𝚐𝚎𝚝  𝚝𝚘  𝚖𝚎𝚎𝚝  𝚞𝚜. 🙃


  • juanmarcelojuanmarcelo Posts: 34 Level 2
  • abe_coffeeabe_coffee Posts: 762 Game Expert

    hi @juanmarcelo

    sorry ... I was not answered ... the quote was from another topic


    Alpha Betty Help: look for Albums with screenshots on FB ... click here for albums ---->  examples ... 
    screenshots are available for the following levels
    word list ... 89 115 453 478 484 542 561 578 595 669 712 755 812 835 885 889 895 905 919
    plates ... 472 485 487 508 513 530 557 600 622 659 680 870
    spread cheese ... 466 509 521 568 844 893
    bubbles ... 482 494 512 523 558 668 698 758 794 894
    find the letters(or hide the letters) ... 356 399 464
    drop cheese chunks 334 422 623 771 783 913
  • juanmarcelojuanmarcelo Posts: 34 Level 2

    Still everything is still not working properly. Are they fixing the game or are they really not going to do anything?

  • Crazy Cat LadCrazy Cat Lad Posts: 8,743 Community Manager

    The issue with scores from friends have been reported, but there is no fix for it yet. You can keep playing the game even though your friends do not show up on the level lists. Please note though that the game only has 920 levels.

  • abe_coffeeabe_coffee Posts: 762 Game Expert
    edited November 2020

    hi @juanmarcelo


    "Many surpassed 920 levels and we entertain ourselves with the game competing with each other trying to beat each other in points. But with the game unrepaired, we can't keep playing."


    here is an alternative ... here are some scores to beat from Feb 2020



    Alpha Betty Help: look for Albums with screenshots on FB ... click here for albums ---->  examples ... 
    screenshots are available for the following levels
    word list ... 89 115 453 478 484 542 561 578 595 669 712 755 812 835 885 889 895 905 919
    plates ... 472 485 487 508 513 530 557 600 622 659 680 870
    spread cheese ... 466 509 521 568 844 893
    bubbles ... 482 494 512 523 558 668 698 758 794 894
    find the letters(or hide the letters) ... 356 399 464
    drop cheese chunks 334 422 623 771 783 913
  • juanmarcelojuanmarcelo Posts: 34 Level 2

    Hello! Very interesting scores! I can assure you that my group of friends can beat those scores without using any kind of boosters or tricks. I will show you screenshots as soon as they are provided to me.

  • abe_coffeeabe_coffee Posts: 762 Game Expert

    nice scores! does your group play in Spanish? .... our group plays in English(USA and Canada)


    Alpha Betty Help: look for Albums with screenshots on FB ... click here for albums ---->  examples ... 
    screenshots are available for the following levels
    word list ... 89 115 453 478 484 542 561 578 595 669 712 755 812 835 885 889 895 905 919
    plates ... 472 485 487 508 513 530 557 600 622 659 680 870
    spread cheese ... 466 509 521 568 844 893
    bubbles ... 482 494 512 523 558 668 698 758 794 894
    find the letters(or hide the letters) ... 356 399 464
    drop cheese chunks 334 422 623 771 783 913
  • juanmarcelojuanmarcelo Posts: 34 Level 2

    If we play in Spanish. My group is made up of people from various countries. Argentina, España, Mexico, Chile, Uruguay, Israel and USA.

  • abe_coffeeabe_coffee Posts: 762 Game Expert
    edited November 2020

    confirmed the friend request ... I can still see some players in Top Friends

    ... did not see your scores for 900-920(yet) ... unable to send lives(yet)

    will keep looking when playing other levels

    found the life you sent! thank you


    Alpha Betty Help: look for Albums with screenshots on FB ... click here for albums ---->  examples ... 
    screenshots are available for the following levels
    word list ... 89 115 453 478 484 542 561 578 595 669 712 755 812 835 885 889 895 905 919
    plates ... 472 485 487 508 513 530 557 600 622 659 680 870
    spread cheese ... 466 509 521 568 844 893
    bubbles ... 482 494 512 523 558 668 698 758 794 894
    find the letters(or hide the letters) ... 356 399 464
    drop cheese chunks 334 422 623 771 783 913
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