Alpha Betty has uninstalled in my iPad & I can’t reinstall it
Best Answer
-
Miss_Dani
Posts: 9,160 Superstar
Hi @calpe, welcome to the Community!
1️⃣ If you have been playing connected to either a King Account or a Facebook Account your progress & Gold Bars are safely backed up on King's servers (Boosters are saved directly onto your device's memory so reinstalling the game will delete all of these items).
🔺 However, if you've never backed up your Game to either King or Facebook, reinstalling the game will delete all of your hard-earned progress and start you back at the beginning! 🔺
- You might come across issues with retrieving your saved progress (either on a new device or on your current one). Since you are playing on an Apple device go HERE for tips to get you back on track.
- If you're moving onto a new device make sure to check the tips HERE on how to do it successfully.
2️⃣ What do you mean when you mention that you can't reinstall the Game?
a. You can't find the Game in the App Store to download it? ---> Go HERE
OR
b. Once you find the Game in the App Store & try to download it, the download doesn't go through? ---> Do the standard troubleshooting: log out, update your Game App, restart your device & log back in. Then, try to download/reinstall the Game.
🔸 Extra Tip ---> Make sure to always have your Game updated to its latest version on your device.

Iᴛ's 2021!
𝙲𝚑𝚎𝚎𝚛𝚜 𝚝𝚘 𝚝𝚑𝚎 𝚙𝚎𝚘𝚙𝚕𝚎 𝚠𝚑𝚘 𝚕𝚘𝚟𝚎 𝚞𝚜, 𝚝𝚘 𝚝𝚑𝚎 𝚕𝚘𝚜𝚎𝚛𝚜 𝚠𝚑𝚘 𝚕𝚘𝚜𝚝 𝚞𝚜 𝚊𝚗𝚍 𝚝𝚘 𝚝𝚑𝚎 𝚕𝚞𝚌𝚔𝚢 𝚘𝚗𝚎𝚜 𝚠𝚑𝚘 𝚜𝚝𝚒𝚕𝚕 𝚐𝚎𝚝 𝚝𝚘 𝚖𝚎𝚎𝚝 𝚞𝚜. 🙃

Answers
Hi @calpe, welcome to the Community!
1️⃣ If you have been playing connected to either a King Account or a Facebook Account your progress & Gold Bars are safely backed up on King's servers (Boosters are saved directly onto your device's memory so reinstalling the game will delete all of these items).
🔺 However, if you've never backed up your Game to either King or Facebook, reinstalling the game will delete all of your hard-earned progress and start you back at the beginning! 🔺
2️⃣ What do you mean when you mention that you can't reinstall the Game?
a. You can't find the Game in the App Store to download it? ---> Go HERE
OR
b. Once you find the Game in the App Store & try to download it, the download doesn't go through? ---> Do the standard troubleshooting: log out, update your Game App, restart your device & log back in. Then, try to download/reinstall the Game.
🔸 Extra Tip ---> Make sure to always have your Game updated to its latest version on your device.
Iᴛ's 2021!
𝙲𝚑𝚎𝚎𝚛𝚜 𝚝𝚘 𝚝𝚑𝚎 𝚙𝚎𝚘𝚙𝚕𝚎 𝚠𝚑𝚘 𝚕𝚘𝚟𝚎 𝚞𝚜, 𝚝𝚘 𝚝𝚑𝚎 𝚕𝚘𝚜𝚎𝚛𝚜 𝚠𝚑𝚘 𝚕𝚘𝚜𝚝 𝚞𝚜 𝚊𝚗𝚍 𝚝𝚘 𝚝𝚑𝚎 𝚕𝚞𝚌𝚔𝚢 𝚘𝚗𝚎𝚜 𝚠𝚑𝚘 𝚜𝚝𝚒𝚕𝚕 𝚐𝚎𝚝 𝚝𝚘 𝚖𝚎𝚎𝚝 𝚞𝚜. 🙃
- Report
7 · 2Helpful Woah! Sweet Love Haha