No internet connection

JumpinJenJumpinJen Posts: 2 Newbie

Why wont my 👑 games connect to internet? I have working internet connection, when playing AlphaBetty and Farm Heroes Saga. They will not connect. I have tried remedies on community page. Not connecting still.

Best Answer


  • Hey! Would you like to give us your opinion?

  • Freddy_FalknerFreddy_Falkner Posts: 43,971 Sweet Legend

    @JumpinJen Hi and welcome, Can you tell us what device your are playing on and also if you are receiving any error messages

    Thank you

  • wykoonwykoon Posts: 5,911 Community Hub Moderator

    Hi there @JumpinJen and good day to you.

    Please ensure that your internet is properly connected and stable.

    If all in order, try restarting the device and log back in to the game. Also, you may disconnect the device from internet without exiting the game, wait for a minute or less before reconnecting back your device to the internet. Try click play and see whether it works or not.

    Please let us know if the above works or if you need help with other issues in the game.

    Thank you. 🙂

    New to this Community? 🤔Here's a guide to help you 🧭

    Do you have any issue with the game? 🆘 Go to our Help Center, contact King Support Team or simply visit any of the Support section of different Community for answer(s)🎯

    For German, French and Spanish speakers, head to our International Corner 🌍

    Just Play. Have fun. Enjoy the Game 🎮

  • AdrienneAAdrienneA Posts: 2 Newbie

    I also have this issue. Have tried the above suggestions and still not fixed.

  • JumpinJenJumpinJen Posts: 2 Newbie
    edited January 29

    @Freddy_Falkner, I have an Android. Also, on level 920. Waiting for new levels and playing random past levels.

  • Miss_DaniMiss_Dani Posts: 10,703 Friends Moderator

    廾𝗂 @JumpinJen, welcome to the Community!

    It looks like you have replied to @Freddy_Falkner by posting a new question instead of doing it in your original thread. I will be closing this thread & your comment will be moved to the correct place (in your original question) so that Freddy and other players can see it to help you out further.

    🍭 Meanwhile, why not take a look at our Community? 🍭

    🍭  #KɪɴᴅɴᴇssIsFʀɪᴇɴᴅs  .  #FʀɪᴇɴᴅsIsTʜᴇGᴀᴍᴇ  🍭

  • Freddy_FalknerFreddy_Falkner Posts: 43,971 Sweet Legend
    Accepted Answer

    @JumpinJen Hi and welcome, the current amount of levels is 920 and at present there are no new levels planned for Alphabetty saga, you will only be able to play previous levels or a lot of people are resetting there progress to level 1 and starting again

    Thank you

    Accepted Answer
  • JumpinJenJumpinJen Posts: 2 Newbie

    Thank you for all the insight. However, nothing suggested yet, has been something I haven't already tried. I still cannot connect to internet through King Games ONLY. I already reset AlphaBetty to beginning from level 920 and lost gold and because I can't connect or log in THROUGH GAMES it's not even recognizing me as I advance from the beginning.

  • Crazy Cat LadCrazy Cat Lad Posts: 8,977 Community Manager

    Hi @JumpinJen and welcome to our Community!

    What error message do you get when you try to connect to your Facebook or King account?

    Did you try to reinstall the app already?

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