why can't I load alphabetty saga

I start to load the game by clicking on the icon, it starts loading and i see the alphabetty load screen appear, and then a blueish screen appears, and that's all it just stays there and sits there can you help me with this why this is happening, this is a screen shot of the problem below.

http://prntscr.com/6uc4om

Answers

  • WunderbaumWunderbaum Posts: 4,398 Level 4

    Hi Michael! Looks like an issue with either the browser or with Flash. Have you tried using another browser? I suggest Google Chrome as it performs really well with Flash based games.

    Cheers :-)

    This signature made of 100% recycled electrons
  • Hey! Would you like to give us your opinion?

  • Hi Michael! Looks like an issue with either the browser or with Flash. Have you tried using another browser? I suggest Google Chrome as it performs really well with Flash based games.

    Cheers :-)

    I'm using chrome and my flash player is up to date but I am still having this issue.
  • Dancer80Dancer80 Posts: 1 Newbie

    I am having the same trouble, get through to the download page, it toggles along the word 'download' keeps toggling for ever but does not download. Tried refreshing, still won't download. Even restored my PC to an earlier date when alphabetty was downloading every day, but did not solve the problem.

  • abe_coffeeabe_coffee Posts: 762 Game Expert
    edited October 2020

    hi @Dancer80

    this acts like an internet problem, but it could be your account

    @Crazy Cat Lad is available weekdays(from Spain) and can access player's accounts


    there are some things to consider trying:

    1) restart your router

    2) close all browsers and open ABS in a browser with no other tabs open 

    3) leave the tab open for the entire download(do not switch to another browser or another tab)

    4) try using gameroom

    5) wait for it to fix itself(or give it a try every hour or so)


    please verify that it is hanging up as shown below



    Alpha Betty Help: look for Albums with screenshots on FB ... click here for albums ---->  examples ... 
    screenshots are available for the following levels
    word list ... 89 115 453 478 484 542 561 578 595 669 712 755 812 835 885 889 895 905 919
    plates ... 472 485 487 508 513 530 557 600 622 659 680 870
    spread cheese ... 466 509 521 568 844 893
    bubbles ... 482 494 512 523 558 668 698 758 794 894
    find the letters(or hide the letters) ... 356 399 464
    drop cheese chunks 334 422 623 771 783 913
  • Diamond LimDiamond Lim Posts: 34,516 Game Expert

    Welcome to Sweet King Community! 👑

    Uh oh! Have you still trouble crashing or not loading on this game with using computer device? 😢

    Don't worry about this problem! 😉

    You can click here 👈 (This solve discussion by Community Team) to read and follow troubleshooting steps of this problem (crashing/loading) that I hope this helps you can playing/opening this game! 😊

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    Have a nice and safety day! 😊


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