Lives

gtannenbaumgtannenbaum Posts: 2 Newbie

Why am I unable to get new lives or use the ones I have already purchased. It says that I am unable to connect?

Answers

  • Diamond LimDiamond Lim Posts: 34,516 Game Expert

    Welcome to Sweet King Community! ๐Ÿ‘‘

    How about you triedย these stepsย that I hope this helps. ๐Ÿ˜Š

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  • Crazy Cat LadCrazy Cat Lad Posts: 8,743 Community Manager

    Hi @gtannenbaum and welcome to our Community!

    What device or platform do you play on?

    Could you also post a screen shot of the error message?



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  • Miss_DaniMiss_Dani Posts: 9,160 Superstar
    edited November 2020

    Hi @gtannenbaum, welcome to the Community!


    โ„น๏ธย Facebook recently made a change to its platform & this means that you might experience issues with connection and/or when sending or receiving Lives.

    King is aware of the issue & is working with Facebook to release a fix soon.


    ๐Ÿ”ปExtraย Tipsย ๐Ÿ”ป

    • If you have your Game connected through Facebook, make sure that it has access to your Facebook Friends List.ย This permission will automatically expire from time to time & if the Game doesn't have such access all Lives will remain blockedย (goย Hereย for more help & info on this).
    • If you play on a Mobile device, make sure that your Game is updated to its latest versionย (here are a couple of guides on how to keep your Apps updated onย Androidย &ย iOS).



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