Wondering if my log-in is corrupt on Alphabetty Saga
I'm logged into Alphabetty on my IOS device and suddenly my top friends that display on each level have disappeared. I'm the only user listed on the sidebar. I still have friends in the send lives option, but not on the levels (I have certain people I'm trying to beat scores with and now I can't). Puzzlingly, when I try to log into the King website here, it tells me my email is not associated with an account (but that's how I log in on my IOS device). I created a new account here with a different email address to be able to post this question. Any suggestions on how to get my friends back? thanks.

Answers
Hello @Jshock ,
1st - Please try with force closing (iPhone/ iPad) or the app. Then restart your device and open the game and you should be able to get back and play.
2nd - Here is of handy guide on how to keep your apps updated on iOS. First log out of your game and turn off your device. Leave it off for at least 10 seconds before turning it back on.
Thanks for your patience!
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0 · Helpful Woah! Sweet Love HahaThanks for the speedy response, Glenn. I did both actions (force quit and restarted my device, then secondly, logged out, powered down device for 10+ sec and logged back in).
I still, however, have the same issue. I have friends that show up in the give a life section, but no Top Friends on the levels.
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0 · Helpful Woah! Sweet Love HahaHello, this belongs to the Alphabetty Saga support community. You can access it below.
Tagging @Crazy Cat Lad @Lola_Pop to move it, no need to repost.
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0 · Helpful Woah! Sweet Love HahaHi @Jshock , sorry you are having that issue.
Try this please - clear the cache and restart your device, then try logging back in and see if this resolves your issue
Make sure you have a strong internet connection.
While you are doing that I will check to see if others are having these issues
Glenn
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0 · Helpful Woah! Sweet Love HahaGlenn, clear cache typically is in relation to web browsers. Are you suggesting I clear my Safari web browser cache on my iPad to address this issue on an app from the app store, or are you referring to something else?
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0 · Helpful Woah! Sweet Love Haha@Jshock , yes - clear your Safari web browser cache.
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0 · Helpful Woah! Sweet Love HahaI cleared the cache and have the same issue. One more item I failed to mention is that the top friends still show up on the level screens before they stopped appearing. Level 563 has top friends, every level I've completed after 563 does not show Top Friends.
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0 · Helpful Woah! Sweet Love HahaHi @Jshock , ok - I have requested that this discussion be moved to AlphaBetty support. We are currently In the Candy Crush Saga support area
The support team there will better help you. -> AlphaBetty Support area
In the meantime you may want to read -> https://community.king.com/en/alphabetty-saga/discussion/321645/clarification#latest to see it it offers you any help.
If not - please post again below
Thank you and my kind regards, Glenn
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1 · 1Helpful Woah! Sweet Love HahaOops - thanks for your help
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1 · Helpful Woah! 1Sweet Love Hahahi @Jshock
👑 the friends list has old issues ... and current issues 👑
🍮 here are some observations on the current issues(sorry ... no solutions) 🍮
🍮 🍮 🍮 🍮
... 💡as mentioned by @Glenn1972 a poor internet connection can cause problems 💡
... 💡example ... my login was taking over 2 minutes to complete ... "My Account" was showing for over 2 minutes instead of my name ... it has been working normally since resetting the wireless router 💡
🍮 🍮 🍮 🍮
Alpha Betty Help: look for Albums with screenshots on FB ... click here for albums ----> examples ...
screenshots are available for the following levels
word list ... 89 115 453 478 484 542 561 578 595 669 712 755 812 835 885 889 895 905 919
plates ... 472 485 487 508 513 530 557 600 622 659 680 870
spread cheese ... 466 509 521 568 844 893
bubbles ... 482 494 512 523 558 668 698 758 794 894
find the letters(or hide the letters) ... 356 399 464
drop cheese chunks 334 422 623 771 783 913
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2 · 2Helpful Woah! Sweet Love HahaI am experiencing the same problem. Friends show up to a certain level then stop. I have done all the suggested "fixes". Nothing has worked. I am friendless...😒😢
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1 · 1Helpful Woah! Sweet Love HahaWelcome to Sweet King Community! 👑
How about you have clicked on "friends list" on King Games's Facebook Notification? (if you haven't clicked it yet) 🤔
You can check this information here to skip see this one👆.
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Have a nice and safety day! 😊
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0 · Helpful Woah! Sweet Love HahaThanks for the suggestion, Diamond Lim. Hopefully that works for Jidojim, but I am not on Facebook. . . .
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0 · Helpful Woah! Sweet Love HahaYou click on to King.Com Account if you have playing PC, then you log in and open the game, you'll see the following message on the left side:
That means if you have your friend's email, you can add your friend's email then you can see your friends are added on any King's game. 😊
I hope this helps too! 😉
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0 · Helpful Woah! Sweet Love HahaHi there @Jshock and good day to you.
May I confirm that you are now playing at level 563 and already passed beyond this level and you can't see your top friends in this other than yourself alone? If yes, please check whether you can see anyone passing your level in the map.
If you can see them at level 563 and above and they appeared in the map but not in the game itself, it may be that the friend's list in King has issue. I can't conclude on this as I'm not able to seek clarification from the Community Manager in charge due to holiday break.
However, if you didn't see them appearing in the map, this means they have yet to reach your level or simply they stopped playing or their account has been deleted. The reason I deduce as such is because I used to have a friend who is playing quite well in Candy Crush Saga and she's away ahead of me and one day I managed to overtake her.
I then checked on my level ranking occasionally to see how my friends are performing and surprisingly, that friend of mine is no longer in the top 2 list with me but she's still in my Facebook friend's list.
If you play on other device such as laptop, please log in to your King's account and check whether your friends' list is functioning.
Please let us know if you any of my answers make sense to you or if you need help with other issues in the game.
Meanwhile, please let us know the iPad model and IOS system that you are having right now.
Thank you and happy leveling 😊
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2 · 2Helpful Woah! Sweet Love Haha