It won’t let me login to my king account

Answers

  • Diamond LimDiamond Lim Posts: 52,006 Diamond Diaries Moderator

    Oh! No! Have you still cannot connect to Kingdom on this game? 😢

    Please select your device that you are playing on an this game, then you click on any device and read to follow these troubleshooting steps of this problem that I hope this helps (These discussions solved by Community Team.) 😉

    Android

    Apple

    Windows 10 App

    ⚠️ Note ⚠️

    If you follow uninstall and reinstall any King's Game, you save your game's progress and gold bars are transferred but you have lost all of the boosters and your event will be reset or gone. 

  • Hey! Would you like to give us your opinion?

  • Cw1310Cw1310 Posts: 109 Level 3
    edited February 3

    Here’s the problem

    @Diamond Lim

    Game ID 10086551584

    (EDITED by CM - Personal information) 

  • Diamond LimDiamond Lim Posts: 52,006 Diamond Diaries Moderator
  • Diamond LimDiamond Lim Posts: 52,006 Diamond Diaries Moderator

    Thank you for your answering! 😊

    I will tagging @Freddy_Falkner, @Miss_Dani, @wykoon if they can help another solution. 😊

    You can also check this information here (There was a connection error. Try again in a bit) that I hope you can understand to read it while mostly of players have asked this problem too.

  • Freddy_Freddy_ Posts: 68,478 Crushing Legend
    edited February 2

    @Cw1310 Hi and welcome, Have you changed you password recently ?

    Unfortunately with this error so far the only fix for this is to uninstall and reinstall the app, but if this is a mobile device you will LOSE any stored BOOSTERS or lives

    One thing to try before doing this is disconnect your wifi for 30 seconds while in the game and then reconnect to see if this lets you in


    Thank you

  • Freddy_Freddy_ Posts: 68,478 Crushing Legend

    @Cw1310 Hi Again, Unfortunately uninstalling is your only option then, if you have done this and its not worked i have a detailed instruction on what to do to delete the app so it can be reinstalled. So just let us know

  • Cw1310Cw1310 Posts: 109 Level 3

    Can I have the detailed instructions? @Freddy_Falkner

  • Freddy_Freddy_ Posts: 68,478 Crushing Legend

    @Cw1310 detailed instructions below just pick the device you are using and follow those steps

    This is the full information from the CM regarding this issue

    The connection issue is still under investigation as this is something we have been unable to reproduce!

    We have tested this on multiple devices with different operating systems, with Wifi and mobile data and we can't find the issue.

    Disclaimer - What can affect connectivity:

    - If you're commuting

    - If the area were you're located is not remote

    - if you are on VPN 

    - If your mobile data plan has reached the monthly allowance 

    So this is what we recommend:

    Android - Delete the game app and clear Google Play Store cache:

    1) Go to apps and find the app called 'Settings' 

    2) Locate the menu called 'Apps' 

    3) Scroll down till you find the 'Google Play Store' 

    4) From here click on 'Clear data' then clear cache. 

    Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset. 

    5) Restart mobile and install the game and try connecting it to Facebook or King account.

    Apple devices - Clear Safari cache:

    - Disconnect the game from Facebook or King account (if connected).

    - Delete Facebook App if you have it installed.

    - Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari - (Super important).

    - Restart the device and try connecting the game back to Facebook/ King account so your progress can sync.

    Windows 10 - Reinstall the game app:

    -  How to reinstall!

    Facebook:

    - Try the steps here

    NOTE! Deleting the game app will mean that you will lose any saved boosters, lives your progress made on the Daily Bonus and other extra features.

    Player Support will only be able to replace any lost purchased items and if this happens to you, please contact our support team directly from the game app:


    - Open the game app

    - Select the cogwheel

    - Tap on the "?" mark

    - Scroll or search for "Purchases and Gold Bars"

    - Scroll down to the bottom of the page and hit "Contact Us"

    Thank you

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