Lost bonuses

Jim_CoyleJim_Coyle Posts: 14 Level 2

Currently on level 763, and after opening the app to play today I have lost two “+5” extra moves and 4 crowns. Please help. Thanks


  • abe_coffeeabe_coffee Posts: 1,700 AlphaBetty Moderator

    hi @Jim_Coyle

    welcome back to the community

    there is one thing you can check ... wait for your player name to show up before you hit Play

    if things are still missing then @Crazy Cat Lad can take a look at your account ... he is available most weekdays from Spain

    🍮 🍮  

    am hoping everything is recoverable

    🍮 🍮  

    Level Help & Tips for  AlphaBetty Saga ...  over 750 levels ---> here 
    open in a new tab or a new window
  • Hey! Would you like to give us your opinion?

  • Crazy Cat LadCrazy Cat Lad Posts: 10,050 Community Manager

    Hi @Jim_Coyle !

    Please check the page HERE if you lost your Boosters.

  • Diamond LimDiamond Lim Posts: 45,265 Diamond Diaries Moderator

    Hello there! @Jim_Coyle 👋

    Welcome to Sweet King Community! 👑

    Very sorry for your problem! You can check to read here (Lost boosters on your mobile? Oh no! Let’s see if we can solve it!) that I hope you can understand to read them.

    ⚠️ So please also attention when you have trouble to lose all of your boosters! ⚠️

    1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or reinstall game

    2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved

    It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play

    We do not replace items and help you to return your boosters back that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here and then ask and send your Game ID (How to find your Game ID), so they can help. 😊

    🌟 Win Gold Bars here! Help Lucy identify the characters (General Contest) 🌟

    Have a nice and safety day! 😊

    (Opps! That link is not worked. @Crazy Cat Lad 😅)

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