The game does not save

suzi_109suzi_109 Posts: 0
edited November 2018 in Support

 I reached level 416. Today it started from level 1


  • ElsaElsa Posts: 15,085 Superstar

    Hi suzi 109, 

    Please follow the steps on this link: to get your progress back.  If the troubleshooting doesn't work, then in the last paragraph there is a "here" hyperlink.  Click on it and complete the contact form.  They can go into the account and manually add the progress back.

    You can find out more about our Superstars here

    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.

    ***Candy Crush Soda Saga now has an "Ideas" category.  Please post your positive ideas on how to improve the game here.

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