the orange 'experiencing problems' message pops up often when retrieving lives with the envelope

abe_coffeeabe_coffee Posts: 391 Game Expert
edited December 2018 in Support
there appear to be two ways to make this happen on PCs(tablet was ok)
  1. retrieve 10 lives in one playing session ... the orange message can appear after retrieving 10 lives .. or may happen on game #11 #12 ...
  2. chrome acts up when 2000 lives are saved - no lives can be retrieved ... with gameroom after 500 lives are saved the orange message appears
    more often(but lives can be retrieved)



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Comments

  • abe_coffeeabe_coffee Posts: 391 Game Expert
    today's thought ... if there is a 10 lives per session limit(on purpose) ... here is a more meaningful message


  • QueenMiaQueenMia Posts: 6,171 Community Manager
    Hey @abe_coffee - Thanks for sharing this! I'll have to check with our Studio because I'm not sure about that one. I will try to provide you with an update asap but being the holiday season, that might take some time. 

    Thanks! And happy holiday!

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  • abe_coffeeabe_coffee Posts: 391 Game Expert
    here is "Try again" with buttons ...

  • QueenMiaQueenMia Posts: 6,171 Community Manager
    Thanks for that! By the way, I would need your core ID please - To find it, simply follow these steps from your computer:

    - Go to your FB account, click on the arrow on the top right corner, then go to Settings

    - Click on Apps and Websites from the menu on the left 

    - Click on Bubble Witch 3 - View and Edit

    - Scroll down to the "Get help from app developers" section to find your User ID for the game.


    Welcome to the King Community!
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    👉 CCFS - Win Gold bars Here 🍒
    🌟 Beat our Superstars and get free boosters - Check here  🎉

    It's going to be Friend-Tastic ❄️ Find out more here for a chance to win 10 Gold bars!

    👉 CCJS - Gold bars here 🍭
  • abe_coffeeabe_coffee Posts: 391 Game Expert
    ??? ... core ID??? ... Bubble Witch??? ... 
  • QueenMiaQueenMia Posts: 6,171 Community Manager
    edited December 2018
    Wrong game indeed, but replace bubble witch by Alphabetty, the process is the same! 
    It will give you a serie of numbers that will be the core ID I need. Thanks :)

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    👉 CCFS - Win Gold bars Here 🍒
    🌟 Beat our Superstars and get free boosters - Check here  🎉

    It's going to be Friend-Tastic ❄️ Find out more here for a chance to win 10 Gold bars!

    👉 CCJS - Gold bars here 🍭
  • abe_coffeeabe_coffee Posts: 391 Game Expert
    I'm not very good at FB ... did not get very far ... found settings .. but not Apps and Websites


  • QueenMiaQueenMia Posts: 6,171 Community Manager
    Hey @abe_coffee - That's because you clicked on your browser. You have to click on Settings from Facebook, like this:




    Then on the left, you'll see a menu > Click on Apps and Websites:



    Then click on AlphaBetty, View and Edit:




    - Scroll down to the "Get help with using AlphaBetty" section to find your User ID for the game.


    I hope that helps :)

    Welcome to the King Community!
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    👉 CCFS - Win Gold bars Here 🍒
    🌟 Beat our Superstars and get free boosters - Check here  🎉

    It's going to be Friend-Tastic ❄️ Find out more here for a chance to win 10 Gold bars!

    👉 CCJS - Gold bars here 🍭
  • abe_coffeeabe_coffee Posts: 391 Game Expert
    got it ... thank you ... what do I do with it? ... is there a developer to contact?
  • abe_coffeeabe_coffee Posts: 391 Game Expert
    edited January 13
    hello ... it is Jan 13 2019 ... Queen Mia are you still supporting king community?
  • abe_coffeeabe_coffee Posts: 391 Game Expert
    hello ... it is Jan 16 2019 ... is anyone there at king?  ... I hope you had a good holiday season
  • QueenMiaQueenMia Posts: 6,171 Community Manager
    Hello @abe_coffee and, OMG, I'm really sorry, I've missed your messages :/ Please give me your Core ID and I'll pass it to the Studio for them to investigate. I take it that it's still happening?

    Thank you!

    Welcome to the King Community!
    No account yet? Sign up here in 2 seconds!



    👉 CCFS - Win Gold bars Here 🍒
    🌟 Beat our Superstars and get free boosters - Check here  🎉

    It's going to be Friend-Tastic ❄️ Find out more here for a chance to win 10 Gold bars!

    👉 CCJS - Gold bars here 🍭
  • abe_coffeeabe_coffee Posts: 391 Game Expert
    edited January 16
    yes it is still happening ...
    I can send you the ID ... is there a secure way to send it?

  • QueenMiaQueenMia Posts: 6,171 Community Manager
    You can send it to me via PM if you want but there's not much other people can do with it, so don't worry, it's safe to share it ;) 

    Welcome to the King Community!
    No account yet? Sign up here in 2 seconds!



    👉 CCFS - Win Gold bars Here 🍒
    🌟 Beat our Superstars and get free boosters - Check here  🎉

    It's going to be Friend-Tastic ❄️ Find out more here for a chance to win 10 Gold bars!

    👉 CCJS - Gold bars here 🍭
  • abe_coffeeabe_coffee Posts: 391 Game Expert
    sorry, I am reluctant to put out such a powerful number in the forum
    after all, if this number can get a developer to act it should be kept secret

    I will need help with messenger ... do we need to be friends?
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