the orange 'experiencing problems' message pops up often when retrieving lives with the envelope

2

Comments

  • QueenMiaQueenMia Posts: 3,611 Community Manager
    Hey @abe_coffee - No need to go to Messenger, you can send it to me on the Community! 

    There's the option to send messages - Click on my profile and click on Message. You'll then be able to send me a private message from here. 
    Then keep an eye on the Menu (at the top the screen), you'll see an envelop and a notification on it once I answered ;)



    Welcome to the King Community!
    Check our Discussions Section to find out how to win Gold, Boosters or goodies!



    Beat my score at Candy Friends and win Free boosters - Here
    Candy Friends - Imagine the next outfit and win 20 Gold bars - Here
    Let us know what's your fav place to play your fav Bubble game and win Gold - here
    BW3 - Beat my score and get Free boosters - Here


  • abe_coffeeabe_coffee Posts: 232 ✭✭✭✭
    sent a message ... did you get it?

  • QueenMiaQueenMia Posts: 3,611 Community Manager
    Yes :)

    Welcome to the King Community!
    Check our Discussions Section to find out how to win Gold, Boosters or goodies!



    Beat my score at Candy Friends and win Free boosters - Here
    Candy Friends - Imagine the next outfit and win 20 Gold bars - Here
    Let us know what's your fav place to play your fav Bubble game and win Gold - here
    BW3 - Beat my score and get Free boosters - Here


  • abe_coffeeabe_coffee Posts: 232 ✭✭✭✭
    the magic number has been sent
    what happens now?
  • abe_coffeeabe_coffee Posts: 232 ✭✭✭✭
    new data for firefox:
    today with 2363 lives ... after retrieving 5 lives the orange message appears

    old data from other players:
    chrome ... seems to act up at around 1000 lives
    chrome ... may lock up at around 2000 lives and may not allow lives to be retrieved
    gameroom ... at around 500 lives ... limits the user to 10 lives before the orange message appears


  • QueenMiaQueenMia Posts: 3,611 Community Manager
    Hi @abe_coffee,

    I hope you're having a great day! 

    The Studio got back to me on this one and needs some clarification: 

    Looking at the orange picture - Is it what you are suggesting we show in case we actually have a 10 live limit (which we do not have for all I could find out), or is it what you actually see?

    Can you clarify what actually happens? Are you seeing a specific screen? Is the game crashing?

    That would be great if you could give us more details as to what exactly happens to your game or if you have any suggestion on how we could improve the experience.

    Thanks a lot :) 


    Welcome to the King Community!
    Check our Discussions Section to find out how to win Gold, Boosters or goodies!



    Beat my score at Candy Friends and win Free boosters - Here
    Candy Friends - Imagine the next outfit and win 20 Gold bars - Here
    Let us know what's your fav place to play your fav Bubble game and win Gold - here
    BW3 - Beat my score and get Free boosters - Here


  • abe_coffeeabe_coffee Posts: 232 ✭✭✭✭

    thanks for the reply
    the 'confusing' orange screen is a suggestion to tell the players that they are only allowed to get 10 lives per session
    do not let this confusing screen prevent the studio from investigating this problem

    here is what happens:
    this may be a problem only seen on PCs
    ... each browser appears to act up after a certain number of lives are saved
    ... the 'normal' orange appears to indicate 'a' problem
    ... the player must restart AB
    ... this is VERY irritating if the player must scroll down when trying to get 3 stars on a previous level(for example - when scrolling to level 115 from level 870)


    the android code may be okay(my tablet has 365 lives and works fine ... more testing is required)

    I hope this helps


  • abe_coffeeabe_coffee Posts: 232 ✭✭✭✭
    edited January 31
    chrome test results with about 1800 lives saved:
    only 5 lives can be retrieved before the orange screen appears
    The 5 lives are retrieved ... one game can be played ... then the orange screen appears


  • abe_coffeeabe_coffee Posts: 232 ✭✭✭✭
    edited February 7
    PCs still have a problem ... recent testing
    chrome fails with 2276 lives
    gameroom fails with 535 lives

    android code may be working ... tablet okay with 693 lives
  • QueenMiaQueenMia Posts: 3,611 Community Manager
    Hi @abe_coffee, I hope you're getting ready for the weekend :)

    The Studio confirmed that this got fixed with yesterday's release. Could you please confirm and let me know if you spot anything wrong? 
    I'd advise you to clear cache and cookies and make sure you have the latest update!

    Thanks!

    Welcome to the King Community!
    Check our Discussions Section to find out how to win Gold, Boosters or goodies!



    Beat my score at Candy Friends and win Free boosters - Here
    Candy Friends - Imagine the next outfit and win 20 Gold bars - Here
    Let us know what's your fav place to play your fav Bubble game and win Gold - here
    BW3 - Beat my score and get Free boosters - Here


  • abe_coffeeabe_coffee Posts: 232 ✭✭✭✭
    edited February 8
    it will take awhile to build up lives to test chrome - clearing the cache clears the lives
    firefox ... cleared the cache ... firefox still fails with 2364 lives
    chrome ... still fails as is(without clearing the cache ... am sceptical that clearing cache will help)

    gameroom testing in progress ... retrieved 30 lives without the orange error message
    ... it is too early to declare victory but there is hope!!!!!!!!
  • abe_coffeeabe_coffee Posts: 232 ✭✭✭✭
    gameroom has not failed yet ... but the number of lives have dipped below 500
    ... will resume testing after the lives are greater than 600
  • abe_coffeeabe_coffee Posts: 232 ✭✭✭✭
    latest testing:
    gameroom started with 617 lives ... used 24 lives ... did not fail
    it appears that the code for gameroom has been fixed
    let's give the developer a standing ovation

    unfortunately, the orange message still shows up with chrome and firefox

  • QueenMiaQueenMia Posts: 3,611 Community Manager
    HI @abe_coffee - Thanks for all these details. I'll pass these on :) 

    Welcome to the King Community!
    Check our Discussions Section to find out how to win Gold, Boosters or goodies!



    Beat my score at Candy Friends and win Free boosters - Here
    Candy Friends - Imagine the next outfit and win 20 Gold bars - Here
    Let us know what's your fav place to play your fav Bubble game and win Gold - here
    BW3 - Beat my score and get Free boosters - Here


  • abe_coffeeabe_coffee Posts: 232 ✭✭✭✭
    thank you for staying on top of this
Sign In or Register to comment.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Categories

Leaderboard